Matt Sullivan Email & Phone Number

Building world-class operations has been an integral part of my career as I’ve developed and executed strategic initiatives across multiple business lines to support growth and meet financial targets. Much of my success can be attributed to my passion and strength in developing high performing teams while building cultures that promote high levels of autonomy, encourage difference of thought, and have a clear vision and purpose. It’s critical to provide teams the tools, education, and resources they need to be successful and to trust their ability to execute. I truly believe that if you take care of your people, they will take care of your customer. With an unwavering commitment to customer experience, I focus on operational excellence, streamlining and automating processes, introducing technology and educating teams to ensure a seamless and optimal experience for the customer. As customer relationship manager, cross-functional collaborator and colleague, I know that relationships matter. My ability to build strong relationships has been critical to acquiring and retaining customers, gaining internal buy-in for execution of key initiatives and optimizing financial performance.I bring broad, in-depth corporate management experience – developing business strategy, financial planning, contract negotiations, quality control and operations. Beyond work, I’m on the Board of Big Brothers Big Sisters of Delaware. I’ve seen first-hand how crucial and effective the mentoring programs are, am proud to work with an organization so dedicated to making a difference and am constantly reminded of the importance of gratitude and the value of giving back to our community.Core Strengths: Business Transformation |Strategic Planning ǀ P&L Ownership ǀ Multisite Operations ǀ Call Center Management ǀ Client Services & Support ǀ Operations Management ǀ Process Improvement | Lending & Credit Risk Management ǀ Judgmental Underwriting ǀ Compliance & Controls ǀ Contract Negotiations

Listed skills include Leadership, Financial Services, Credit, Banking, and 51 others.