Matt Sullivan Email & Phone Number

San Jose, Ca, Us

San Francisco, California, Us

Joined organization to support the Front-Line Control team and Consumer Lending Safety and Physical Security Risk program. Create and execute the Consumer Lending's risk program, providing oversight of the Safety and Physical Security requirements to ensure appropriate implementation of controls, while identifying, managing and mitigating the related risks. Collaborate with key Enterprise partners across Wells Fargo. - Participating on multidisciplinary team executing business continuity plans and expediting new business initiatives, policy exceptions, and work from home accommodations in direct response to the COVID-19 pandemic.

Newark, De, Us

In this role, I led customer-facing organizations across multiple locations, defining vision and developing strategies to improve customer operations and ensure effective and efficient support to multiple lines of business. That included providing leadership to hundreds of employees and managing a multimillion-dollar operating budget. I served as a thought leader to the executive team on growth strategies, originations and customer experience Notable Achievements: Industry Recognition: Led Sallie Mae’s Customer Care organization in achieving the JD Power Certification for Customer Service through transformational leadership and focus on best-in-class customer care practices (October 2019).Strategy Development: Moved call center operations to US facilities, doubling customer experience scores while increasing sales performance.Technology Introduction & Efficiency Improvements: Achieved double-digit decreases in call volume and live support through technology that offered self-service while driving down costs.Operational Improvements: Created an efficient and lean organization through restructuring, automation and process re-engineering; achieving significant reductions in annual operating expenses.

Newark, De, Us

I was recruited for my extensive experience in the financial services industry and expertise in judgmental underwriting. As VP, I provided executive leadership to Credit Reporting, Underwriting, Call Center Operations and Credit Originations. Notable Achievements:Strategy Development: Instrumental member of the Bank’s Credit Committee defining overall risk management and lending strategies and establishing the foundation and lending philosophy utilized by underwriting teams.Startup Operations ǀ Building Capability: Launched startup operation for judgmental underwriting from the ground up, establishing a robust operational model – 500 bp increase to disbursement rate on all approved loan originations.Process Improvements: Re-engineered processes, eliminating inefficiencies and redundant/manual processes and improving systems and service while significantly reducing operating costs.

Charlotte, Nc, Us

Oversaw all aspects of Credit Operations across three regional locations nationwide; including account acquisition, customer retention, credit quality and regulatory compliance. I had accountability for business planning and achieving short and long-term company goals by maximizing revenues and controlling expenses. Consumer Lending: Credit executive altering lending strategies, swiftly changing underwriting guidelines and mitigating risk during world-wide economic downturn.Process Improvement: Delivered double-digit improvement in efficiency within 6 months by streamlining and automating processes to enable credit application completion and fulfillment within a single transaction.

Loss Prevention, Portfolio Management, Customer Retention, New and Existing Customer Credit Underwriting and Operations

Bs, Business Administration

Education record