Matt Thomas 🥁 Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• 📌 I’ve been a professional writer so long that when I started my business, the iPad hadn’t been invented yet…For the past 14 years, I’ve been a self-employed consultant across multiple industries. My biggest strength.
• Copywriting for your website, business, product, or LinkedIn bio
• Technical Writing / Documentation
• Comprehensive review of your website and feedback on your site copy, any errors, and usability/navigation/user experience feedback
• Professional Editing (Structural, Stylistic, Technical) and Proofreading
• Writing Courses / Training material

Calgary, Alberta, Canada

• Worked with ATCO SMEs to develop Salesforce Trailhead modules and training content for ATCO’s Home Happiness Advisors
• Organized 160 units into modules and prioritized them, based on impact to advisors
• Updated older ATCO documentation to align with new processes and procedures in Salesforce
• Collaborated with key stakeholders to develop training plan and prioritize training content development

Calgary, Alberta, Canada

• QA Lead/Technical Writer/Editor, for the National Learning & Development team at Parkland Fuel Corporation
• Worked with SMEs to develop eLearning courses, reference documentation, and training materials/programs
• Performed QA review/editing for all work produced by a 10-person team
• Reviewed all eLearning courses and provided writers and eLearning developers with feedback/changes to be made
• Reviewed and revised course exam questions and knowledge checks
• Ensured that all material developed and released to the organization by our team aligned with all internal standards and had a consistent ‘voice’

Calgary, Alberta, Canada

• Technical writer on Phase 1 of ENMAX Power Corporation’s Outage Management System (OMS) project
• Developed all software documentation and reference materials for the implementation of General Electric's ALSTOM e-Terra Outage Management System (software used to manage all electrical distribution and system outages.
• Worked with subject matter and technical experts to capture and document system operator processes and procedures
• Created iOS software documentation for CLEVEST Workbook (mobile workforce management iPad application)
• Developed training questions, exercises and answer keys
• Managed document control, distribution, and revisions for all OMS documentation

Calgary, Canada Area

• 📌 A job I didn’t want to take led to opportunities I never imagined…
• Developed internal eLearning courses for TransCanada Pipelines from an initial outline to finished courses working closely with subject matter and technical experts
• Performed QA reviews and revisions to a number of TransCanada online courses
• Developed and implemented consistent templates and standards for formatting and style of TransCanada documents

Calgary, Canada

📌 At Sanjel, I transformed chaos into clarity.When I joined this oilfield services company, their documentation was in disarray. They lacked any:* Templates* Folder structure* Document control/revision processes* Idea where to start!My boss, the VP of HSEQ, helped me understand the business’s challenges and needs. Then he let me find, develop, and.

Calgary, Canada Area

📌 Get in, get paid, get out…A short term contract with Cenovus Energy developing project management software training.Hit the ground running, worked a bunch of hours, and made good money fast, but…Realized I hated working 12-hour days alone in a depressing, windowless office.Next, please...

Calgary, Canada Area

📌 ENMAX liked me so much, they hired me twice! In my first contract with ENMAX Energy, I:* Created desktop guides and work instruction for training employees* Aligned older documents with new ENMAX standards and templates* Interviewed SMEs and engineers to develop and update business documentation * Tracked documents through the development and revision.

Calgary

📌 3 species, 4 months, 1 unforgettable gig at the Calgary Zoo.I was hired to develop a comprehensive set of animal care protocols for three species:* Lions 🦁 * Tigers 🐯* Gorillas 🦍In this role, I: * Interviewed zoo director and senior staff to identify and define documentation requirements* Shadowed zookeepers and managers to capture and document all.

Calgary, Canada Area

📌 The best thing about this job? I got out fast! Because this project was a disaster...It seemed like a great opportunity working for Deloitte Consulting on North America's first SAP-based banking implementation. What could go wrong?It turns out, just about everything*. You know you’re in trouble when your direct manager can’t clearly explain your:* Role*.

Calgary, Canada Area

📌 My first gig as a professional writer changed my life.After years in recruitment and HR, I was ready for a change.In 2008, I went back to school and completed my certificate in Technical Writing. I was excited. I was motivated. I was eager to prove myself. Then reality hit hard. Nobody wanted to hire someone fresh out of school with zero experience..

Bachelor Of Arts, Psychology

Certificate, Professional Editing

Certificate, Technical Writing