Coinbase is a leading crypto currency exchange, based in the United States, that allows 73 million individual and institutional customers to buy, sell, and manage 100s of cryptocurrencies at their fingertips.In this role my responsibilities include:* Operating and growing a team of 4 Enterprise Product Managers, 2 Technical Program Managers, 1 Enterprise Architect, and 4 Engineering teams, made up of Engineers, Business Systems Analyst, Solution Administrators, and Solution Architects, that operationalize the journey of retail customers, Institutional Customers, and Ecosystem Partners in a rigorous and compliant fashion, built on top of GTM business systems like Salesforce. * Managing the team like a group of consultants who provide implementation services and support, process improvement suggestions, integration support, and technical program management consultative advice* Building, creating, and maintaining relationships with executive stakeholders to facilitate buy vs build decisions, vendor selections, QBR OKR planning, capacity planning, and mental models for globally stack ranking company initiatives* Continuously inventing, calculating, and tracking, key team metrics like: time to value, number of P0 smalls delivered, backlog size, backlog acceptance rate, # of apps, # of integrations, CSAT scores, etc to inspect teams * Participating in the company wide Marketing Ops and Sales tiger teams for key nascent and ambiguous company big rocks* Built a team of over 30 full-time employees from 6, with an operating budget of $7M, across multiple geographies in less than 1.5 years* Expanded my team’s scope from building products for 2 business units, Sales and Compliance, to 5 include Marketing, Global Risk, and Ecosystems* Assisted with the $85.8B Direct Public Offering of Coinbase on April 14, 2021

Zillow Group is a portfolio of web and mobile companies that focus in on each stage of the home lifecycle including: renting, buying, selling, financing, and home improvement.In this role Matthew:* Leads and manages a team of 14 TPMs and Solution Engineers that that builds features for the Sales, Pricing, Closing, Field Service, Buyer Success, and Resale teams of Zillow Offers, ultimately responsible for up to 6 enterprise projects being built on the Salesforce.com platform per quarter* Acts as the Salesforce Architect as well as Group TPM Manager who provides the direction to my team on how to build programs and scalable solutions that allow for the ability for over 100K leads and $400M to flow through the Salesforce platform per quarter * Streamlines Release Management, Program Management, Program Management, Vendor Management, Organizational Management, and the software development lifecycle for Zillow Group using AGILE SCRUM methodologies, ultimately reducing project timelines by 1 month on average* Acts as the facilitator of the Salesforce Center of Excellence which messages out Salesforce Engineering standards, BA best practices, Reporting Tips and Tricks, Salesforce Release information, etc* Mentors Core Technology’s Salesforce Program Management and Engineering orgs on strategic project and support best practices and methodologies, eventually restructuring SCRUM teams to better support our customers* Lead and managed the conversion of all of Zillow Group to Salesforce Lightning from Salesforce Classic, 1800+ users* Assisted with the acquisition and integration of Mortgage Lenders of America which Zillow rebranded as Zillow Home Loans* Implemented the initial Salesforce instances for both Zillow Offers and Zillow Home Loans

Slalom Consulting is a leading business and technology firm headquartered in Seattle, WA. Its services include business advisory, customer experience, technology, and analytics. https://www.slalom.com/In this role my duties include:* Leads and Manages multi-phase and multi-tenant enterprise wide projects using the Agile Scrum framework, fees totaling over $500k per SOW per client* Manages the Salesforce.com Quickstart program, which focus on getting clients up and running on Salesforce using standard SFA functionality in less than 3 weeks and resulting in the last 5 of 5 Quickstarts generating follow-on work*Acts as a CRM Product Owner for many Fortune 500 clients including: Boeing, Expedia, and Microsoft, developing Sales and Marketing enablement tools that reduce tasks from hours to minutes*Enhances practice development by conducting workshops on: Agile SCRUM methodologies, executive presence, user story writing, project storytelling, Salesforce.com implementation best practices, and Business Analyst skills*Acts as a Relationship Builder with many of Slalom's clients and Subject Matter Expert on Sales pursuits*Assisted with the development and launch of the alignment offering, which focuses on aligning business units and developing a CRM roadmap, in 4-6 weeks, prior to a client’s implementation*Completed 15 full life-cycle Salesforce.com implementations in the industries of travel, financial services, manufacturing, and software*Mentored 6 clients who received promotions directly following their company’s Salesforce.com implementation

West Monroe Partners is a North American business and technology management-consulting firm specializing in mergers and acquisitions, customer experience, operations excellence, and advanced analytics across ten industries.As an Experienced Consultant, my role includes:*Leading and facilitating CRM requirement workshops and business process discussions with business unit leaders.*Designing, managing, and implementing Salesforce.com solutions using an agile SDLC process.*Executing the ETL process for data migrations between legacy system and Salesforce.com using Apex Data Loader or Informatica Cloud.*Developing, organizing, and managing user acceptance testing (UAT) training materials and testing sessions with each business units subject matter experts (SMEs).*Creating, organizing, and leading Salesforce.com end user and system admin training sessions.*Guiding and managing overall project execution and change management.

Acquired by Thomson Reuters in the fall of 2010, Serengeti Tracker is the leading e-billing/matter management hosted software solution, growing to more than 350 corporate customers, in 180 countries, in less than 10 years. Since I joined Serengeti in 2009, its revenue has increased by 45% and its number of employees has expanded from 31 to 63.As a Sales Analyst, my role includes:*Configuring Salesforce.com with workflows, customized fields, validation rules, and selling territories unique to Serengeti Law and Thomson Reuters.*Creating and delivering sales lead, pipeline and sales conversion reports using Salesforce.com.*Building analytical dashboards for all levels of management.*Mining CRM and business intelligence data for creative predictive analysis.*Modeling financial data for top level management decisions.*Performing industry research to provide to field and inside Sales team.

As a Sales Associate in the Men's Furnishings department, I was responsible for achieving my daily sales quote, merchandising, managing in-store pick-ups, training seasonal employees, and providing excellent customer service.

News America Marketing, a division of News Corporation, is the leading single-source provider of consumer marketing services. The company's product portfolio consists of the first branded free-standing insert, various in-store marketing products, merchandising services, database marketing tools and online promotions. An Account Coordinator in the Custom Media division, I was responsible for generating new business throughout Texas, executing current marketing campaigns, maintaining existing account relationships, and helping to design customized marketing campaigns.

REI is a national outdoor retail co-op dedicating to inspiring, education and outfitting its members and the community for a lifetime of outdoor adventure and stewardship. As an Operations Associate and Cashier, I oversaw customer service and store and online product rentals. I also managed the cash and store opening and closing for the Customer Service department.

In the role of Tour Guide and University Ambassador, I led and managed tours for up to 70 people, trained new guides, and improved tours for optimal experiences.

As an Accounts Payable Intern, I was responsible for preparing weekly status reports, reviewing company expense reports, and providing new ideas on how to improve processes to make the volume of invoices more manageable.

As an Intern for the VP of Wealth Management at a local Morgan Stanley branch, I researched bond and mutual fund data, contacted potential clients to generate new business, and created asset allocation models.