Matthew Todd
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Matthew Todd Email & Phone Number

Customer Experience Professional | Enthusiastic Communicator | Passionate about undergraduate admissions + recruitment at UPMC Hillman Cancer Center
Location: Greater Pittsburgh Region, United States, United States 5 work roles 1 school
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Current company
Role
Customer Experience Professional | Enthusiastic Communicator | Passionate about undergraduate admissions + recruitment
Location
Greater Pittsburgh Region, United States, United States
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Who is Matthew Todd? Overview

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Matthew Todd is listed as Customer Experience Professional | Enthusiastic Communicator | Passionate about undergraduate admissions + recruitment at UPMC Hillman Cancer Center, a company with 248 employees, based in Greater Pittsburgh Region, United States, United States. AeroLeads shows a matched LinkedIn profile for Matthew Todd.

Matthew Todd previously worked as Clinical Research Associate at Upmc Hillman Cancer Center and Patient Relations Specialist at Upmc. Matthew Todd studied at Ohio University.

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Email format at UPMC Hillman Cancer Center

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UPMC Hillman Cancer Center

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Profile bio

About Matthew Todd

I am a customer relations expert with 10+ years of professional experience providing exceptional customer experiences and communicating effectively with diverse populations. Currently I am seeking opportunities to translate my skills in customer experience to work in Undergraduate Admissions. I possess an infectious enthusiasm for higher education and the opportunities it can provide and my personality allows me to share this enthusiasm and prompt others to act. Career Highlights: - I recruited and reestablished Disability Resource Committee for UPMC Mercy Hospital to enhance the patient experience by educating staff on resources, policies, and current updates from the Disabilities Resource Center - My Patient Relations department (team of 3) received regular recognition from the Department of Health, staff, and patients regarding management of customer experience and complaint resolution of a hospital with 400 inpatient beds, a 40-bed inpatient rehabilitation unit, as well as outpatient and billing services. I resolved ~500 cases annually as a part of this department.- Most recently, I demonstrated independence, attention to detail, and data management skills as a Research Associate at UPMC Hillman Cancer Center. If you work in higher education, I'd love to connect here on LinkedIn, or you can email me at matthewt.todd@gmail.com.

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Matthew Todd's current company

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UPMC Hillman Cancer Center
Upmc Hillman Cancer Center
Customer Experience Professional | Enthusiastic Communicator | Passionate about undergraduate admissions + recruitment
pittsburgh, pennsylvania, united states
Website
Employees
248
AeroLeads page
5 roles

Matthew Todd work experience

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Clinical Research Associate

Current

Pittsburgh, Pennsylvania, United States

  • Maintain Laboratory inventory, including timely ordering and receipt of required supplies and proper storage
  • Following appropriate research policies and procedures including all applicable laws and regulations and maintain scientific integrity including accurate data storage.
  • Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Assisted in obtaining educational resources necessary to perform and interpret research and to remain abreast in research area of function.
  • Performed approved research projects according to defined protocols and procedures including appropriate collection, recording, storage and analysis of data and reporting of results.
Jan 2022 - Present

Patient Relations Specialist

Greater Pittsburgh Area

Acts as the primary escalation point for patients, visitors and staff. Requires effective triage, investigation, resolution and documentation of complaints and grievances while adhering to the Patient Bill of Rights, regulatory requirements and UPMC policies.- Identifies service recovery opportunities and reports trends and/or patient feedback including.

Oct 2015 - Dec 2021

Sales Transaction Associate

Pittsburgh, PA

-Sell merchandise and assist customers by providing them quick, efficient and accurate transactions. Recognized in February and March of 2014 as top in district for obtaining credit card applications.

Nov 2013 - Oct 2015

Office Production Assistant

Burbank, CA

- Managed office reception area and supplies, coordinated parking, organized distribution of mail and filing for productions: Best Thing I Ever Made (2013 Daytime Emmy Winner for Outstanding Culinary Program), Flipping Out, and many more

Feb 2008 - Sep 2013

Publisher

Mysteryman: All About Eve

Greater Los Angeles Area

- Wrote, edited, published and oversaw marketing and distribution for self-published comic book,Mysteryman: All About Eve. Distributed print version in California, Oregon, Florida, and Pennsylvania. Worldwide digital distribution through Comixology and official website http://www.whoismysteryman.com.- Mysteryman: All About Eve was featured as one of the.

Aug 2011 - Apr 2013
Team & coworkers

Colleagues at UPMC Hillman Cancer Center

Other employees you can reach at upmc.edu. View company contacts for 248 employees →

1 education record

Matthew Todd education

FAQ

Frequently asked questions about Matthew Todd

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What company does Matthew Todd work for?

Matthew Todd works for UPMC Hillman Cancer Center.

What is Matthew Todd's role at UPMC Hillman Cancer Center?

Matthew Todd is listed as Customer Experience Professional | Enthusiastic Communicator | Passionate about undergraduate admissions + recruitment at UPMC Hillman Cancer Center.

Where is Matthew Todd based?

Matthew Todd is based in Greater Pittsburgh Region, United States, United States while working with UPMC Hillman Cancer Center.

What companies has Matthew Todd worked for?

Matthew Todd has worked for Upmc Hillman Cancer Center, Upmc, Best Buy, Authentic Entertainment, and Mysteryman: All About Eve.

Who are Matthew Todd's colleagues at UPMC Hillman Cancer Center?

Matthew Todd's colleagues at UPMC Hillman Cancer Center include Lori Blazejewski, Ikkea Thompson, Lydia Secara, Mikaela Mondschein, and Audrey Kreitz.

How can I contact Matthew Todd?

You can use AeroLeads to view verified contact signals for Matthew Todd at UPMC Hillman Cancer Center, including work email, phone, and LinkedIn data when available.

What schools did Matthew Todd attend?

Matthew Todd studied at Ohio University.

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