Matthew Todd Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

• Maintain Laboratory inventory, including timely ordering and receipt of required supplies and proper storage• Following appropriate research policies and procedures including all applicable laws and regulations and maintain scientific integrity including accurate data storage. • Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.• Assisted in obtaining educational resources necessary to perform and interpret research and to remain abreast in research area of function.• Performed approved research projects according to defined protocols and procedures including appropriate collection, recording, storage and analysis of data and reporting of results.

Greater Pittsburgh Area

Acts as the primary escalation point for patients, visitors and staff. Requires effective triage, investigation, resolution and documentation of complaints and grievances while adhering to the Patient Bill of Rights, regulatory requirements and UPMC policies.- Identifies service recovery opportunities and reports trends and/or patient feedback including review and resolution of patient survey comments to Patient Relations Department, designated committees (grievance and disability) and teams. - Actively rounds in all designated departments while demonstrating leadership and communication skills to de-escalate situations, handle conflict-management, and patient and family expectations.- Investigates patient lost belonging cases including interviewing staff patient or family members to establish a timeline and chain of custody with respect to the items and assists in determination of reimbursement or replacement.- Adhered to HIPAA guidelines regarding release of confidential information and resolved any patient service issues.- Reestablished Disability Resource Committee for UPMC Mercy Hospital. The purpose of the committee is to enhance the patient experience by educating staff on resources, policies, and current updates from the Disabilities Resource Center.

Pittsburgh, Pa

-Sell merchandise and assist customers by providing them quick, efficient and accurate transactions. Recognized in February and March of 2014 as top in district for obtaining credit card applications.

Burbank, Ca

- Managed office reception area and supplies, coordinated parking, organized distribution of mail and filing for productions: Best Thing I Ever Made (2013 Daytime Emmy Winner for Outstanding Culinary Program), Flipping Out, and many more

Greater Los Angeles Area

- Wrote, edited, published and oversaw marketing and distribution for self-published comic book,Mysteryman: All About Eve. Distributed print version in California, Oregon, Florida, and Pennsylvania. Worldwide digital distribution through Comixology and official website http://www.whoismysteryman.com.- Mysteryman: All About Eve was featured as one of the Best ComiXology Submit Releases of 2013