Matt Tomei Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Project Managing the HRIS/Talent Management selection and implementation• Managing the recruitment application implementation for the Apprentice Trust• Business Case creation, RFI/RFP and progress reports and presenting to the Leadership Team• Ensuring the proposed solution fits within the budget• Conducting interview sessions as part of the initial research phase• Liaising with potential vendors across the entire process• On completion - handover to the HR team

Auckland, New Zealand

• BAU 3rd line support – Service Desk escalations across all stores and support offices• Primary StorSimple administrator• Exchange 2010/AD/DNS/DHCP admin• User migration project across domains

London, United Kingdom

• Responsible (along with 2 other analysts) for the Company’s server estate across 36 global sites and 2 Datacentres. • Datacentre, Global server and workstation update patching using SCCM 2007/2012• Estate monitoring using Solarwinds• Replacing faulty/installing new hardware components/servers at Datacentre• Providing 3rd line support to the global Service Delivery Analysts• Interviewing candidates for various Service Desk roles• Travelling to regional sites for office/server room relocations• Blackberry Enterprise Server 5 admin and troubleshooting• Hyper-V 2008/2012 admin & troubleshooting • SQL maintenance, log shipping configuration and monitoring• Backup Exec 2010/2012 for server backup configuration and restores• Exchange 2010 maintenance/admin and monitoring database growth• Mimecast - email blocking, spam monitoring and reporting, TLS setup, administration• Office 365 user admin for CRM • Vendor negotiation for software licence renewals• Disaster Recovery exercises

Auckland, New Zealand

Projects & Main Duties• Supporting a multi-site IT infrastructure for 170 staff• Responsible for the upkeep of the company infrastructure, including troubleshooting technical problems and implementing solutions in line with the company’s SLAs• Technical consultation for various projects including major projects such as CRM upgrade and eLearning system• Virtualisation project • Office relocations, patching, server moves, network set up, network/user testing• Planned & Installed Microsoft SCCM 2012 into the environment• Implementation of Backup Exec 2012 with de-duplicationMicrosoft Products• Worked with all MS Server versions including Server 2012• Exchange Server 2010 (and previous versions to 5.5)• SCCM 2012 - Testing & deployment of security updates to servers & users • Forefront TMG 2010 and ISA Server• Hyper-V and SVCMM usage for on-going monitoring / server upgrading/creation• Installation & Configuration of SharePoint 2007/10• MS Navision 2010 backend support• Blackberry Enterprise Server Express installation & maintenance• Lync 2013 administration• SQL setup and administrationSymantec Products• Backup Exec 2012 (2010 previously)• Endpoint Protection for user anti-virus• Mail Security for ExchangeOther• IBM Blade/Chassis/SAN maintenance• Backend support for in-house CRM and Payroll system• Maintaining relationships with vendors for maintenance contracts/new product rollouts such as mobile phones/computers • Formulating written proposals for submission to the Senior Leadership Team• Mac OSX integration and setup• SSL Certificate management• Server room cabling/patching/fault finding• Wi-Fi networks creation and securityCommunications & Remote• Internal VOIP phone system administration & troubleshooting. (Asterisk based PBX) • Smartphone (iPhone, Blackberry & Windows Phone) setup/support for users using mobile device management software• VPN & Firewall setup/maintenance using Juniper products (Netscreen OS)

Croydon, United Kingdom

Projects• Worldwide remote office setup• Implementing a new CRM system for the company• Installation on client’s machines, troubleshooting teething issues and providing support to users• Training new users to a basic working standard• Creating system documentation and user training manuals and regularly liaising with the end users worldwide in order to assess their needs from the CRM • Constant communication with original CRM supplier with regard to technical support that cannot be carried out onsite• Designing and implementing user interface and adapting the system to address user needs where possible• Created and maintain a php forum/bulletin board used by the entire company Other responsibilities• Interviewing candidates for IT support roles within the company• Managing the support team (3 Support Analysts) • Wired and wireless network installation in head office and remote offices worldwide including troubleshooting, maintenance and cable patching• Created and maintained a php forum/bulletin board used by the entire company• Management of Nortel BCM Phone network• User support including MS Windows, MS Office, bespoke programs & network issues• Server administration for Open Exchange email, file servers and databases • Selection and deployment of video conferencing solution• Management of office security and access control systems including registration and organisation of security passes and fobs• Oversee mobile phone/Blackberry/pda contracts and provide support to users• Purchasing equipment to cover company needs and ensuring software is properly licensed• Providing support for VPN access to remote clients

Stratford, London

• Supporting 70 users across 4 sites• Windows NT/2000 administration• Microsoft Exchange 5.5 management• Network monitoring/upgrades• Server updates & fixes• Installing PCs & printers• Building/upgrading PCs• Supplier/Licence management• Mobile phone setup and support• Citrix client & server support

Fitness Training & Sports Therapy, Diploma

Hotel & Catering Management, Hnd