Matthew Tower Email and Phone Number
Matthew Tower work email
- Valid
- Valid
Matthew Tower personal email
Matthew Tower phone numbers
I am a Sales and Service Delivery professional spending most of my career leading and managing diverse Contact and Business Center operations.With an accomplished career as a leader in coordinating and managing complex projects in various fields. Most of my career has been focused on supporting and leading organizations in achieving goals and objectives by developing and delivering innovative customer-acquiring/retaining solutions to achieve and exceed sales and business development goals.I currently am the Director of Field & Sales Operations of a small start up Solar sales & EPC company driving the day to day operations. I focus on optimizing operations and total quality performance through proven expertise in effective process implementation, hands-on leadership, and profit-driven budget management. I deliver repeated success in structuring high-performing management and staff, streamlining processes, and implementing and supporting technology to reduce expenditures, boost productivity, and increase profits.Having experience at different levels within the contact center/business office environment, I pride myself on understanding the customer facing sales & service process and flow as well as the whole customer life cycle, including early and late stage collections. Over the years I have developed a training model that can not only win over customers but also create an opportunity to effectively up/cross sell multiple products and/or services. I have great presentation and teaching/facilitation skills and know that I can win over and help any sales work group toward success.I am a data driven leader always pointed towards winning in market. I have a hands-on leadership style and am always recognized for top performance while supporting and leading staff through change management like multiple company mergers, acquisitions, and growth through the years. I love the challenge of re-evaluating a given business practice and improving productivity while boosting the customer facing service delivery and driving winning culture and morale.
Gardner Energy
View- Website:
- gardner-energy.com
- Employees:
- 26
-
Residential And Service Department ManagerGardner EnergyIdaho Falls, Id, Us
-
Service & Repair ManagerGardner Energy Apr 2023 - PresentOgden, Utah, Us
-
Director Of Field & Sales Operations / CooYour Energy Co Nov 2022 - Oct 2023I currently serve as the Director of Field & Sales Operations at Your Energy Co., A small start up Solar sales and EPC. I oversee and mange the daily operations with install crews in the field as well as office staff and sales operations. I report directly to the CEO and majority stake holder with others on the executive team on daily progress of the new company, while building new and revising existing business practices and SOPs. I mentor and inspire current employee base including Inside Sales Manager and Field Operations Manger to the key vision of the company and management style and culture. This includes being the go to person for Personnel and HR matters including performance and development of Standard Operating Procedures in line with local, state, and federal guidelines. I collaborate with investors and current management team to raise capitol, maximize revenue, and carry out business-expanding strategies including real estate, vehicles, materials, and other asset acquisitions to grow the business. I assist in managing relationships with partners including negotiating new and existing 3rd party contracts to bring in and grow business opportunities as a Solar EPC (Electrical, Procurement, Construction). I create performance and financial reports; manage payroll, time sheets, accounts receivable, budgeting, and other tasks associated with P&L progress. -
Director Of Inside Sales & Lead GenerationAnderson Hicks Group Dec 2021 - Oct 2022Idaho Falls, Idaho, UsI served as the Director of Inside Sales & Lead Generation for the largest and fastest growing Real Estate firm in Eastern Idaho, the Anderson Hicks Group. I lead a team of Inside Sales Agents that prospect new and existing client acquisition in and for all real estate needs. -
Director Contact Center OperationsKuubix Energy Inc. Sep 2020 - Dec 2021Visalia, California, Us• Oversee and Manage staff of 100+ employees across 3 departments and 9 channels in the residential and small commercial Solar installation company. These include Lead Generation and Appointment Setting, Virtual inside Sales, Customer Service, Dealer/Sales Support, Project Account Management, and Funding Operations.• Asked to join the team in Sept of 2020 despite covid lockdowns to open and grow the Business/Call Center in Rexburg ID.• Have been able to secure facility negotiate terms of lease and build out operations functions to support the rapid solar sales and system installation growth in 5 different states.Have gone from a team of 15 employees to 100+ in 8 months• Work with key stake holders of company to ensure alignment of customer facing roles and responsibilities and ensuring that KPI’s are defined and delivered in a timely and repeatable way.• Oversee the work of all office employees to ensure they work productively and meet deadlines and company standards • Counsel any employees struggling in their roles, providing leadership and training to grow staff at rapid rates.• Answer telephone calls and emails from customers and clients and directing them to relevant staff• Create an office budget and ensuring all employees follow it• Monitor office supplies and ordering new stationery, furniture, appliances, and electronics as required• Interview and train new office employees in coordination with HR and Training teams to help to organize their employment paperwork• Organize maintenance companies to keep the office clean and safe and ensure its appliances are in good working order• Report office progress to senior executive staff and work with them to improve office operations and procedures -
Sr. Manager Consumer Credit & CollectionsCenturylink Sep 2019 - Sep 2020Monroe, La, Us• Manage a team of 450+ employees, both management and occupational, across First Party, Early Out, and Third-Party Consumer residential collections activities. Responsible for 650,000+ customer contacts monthly via voice, chat, inbound/outbound with revenue recovery targets of $15 million+ monthly. • Oversee productivity for domestic owned & operated teams, nearshore vendor contracts and outside collections partnerships. Manage workgroups with and w/o Collective Bargaining Agreements. Evaluate, Develop, and Implement bill pay and collections strategies to increase and protect revenue streams. Work collaboratively on concept strategies to increase collectibles productivity and reduce cost associated with bill payment. Responsible for the coordination of reporting requirements: Cash Collected/CPC/CPH/Liquidation rates/NPS/CFS/CX/Call Efficiencies/Team Metrics/etc. Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems integration. -
Call Center Manager Sales & CareCenturylink Dec 2011 - Sep 2019Monroe, La, Us• Finished 2013, 2014, 2015, 2016, 2018, and 2019 as Top Sales & Care Center Manager across the region in overall Sales Effectiveness at an average of 125% to Annual Revenue Goals. Maintained optimal performance in multiple workgroups and lines of business including inbound and outbound call types, Acquisition, Sales, Customer Care, and Retention. Spearheaded the 1st Prism TV team to direct sale the latest TV Entertainment product to new territories latter half of 2013-finished year at 125% to goal; continue leading with Line of Business through 2019. • Worked with represented employees under a CBA daily to maintain productive and safe working environment, took part in 1st and 2nd step grievance process and negotiated agreements/settlements.• Responsible and accountable for the achievement of targeted Sales and Customer Service results, i.e., customer, team and individual objectives. Supervised, trained, motivated, and coached both Managerial and Occupational employees responsible for residential customer sales and care. Documented and diagnosed individual and team performance issues; communicated, coached, and managed improvement to attain targeted results. Partnered with the Union to achieve a win/win relationship with first and second step Grievance processes. Analyzed results and created, drove, revised and/or adjusted approach and coaching techniques to meet revenue targets and other metrics; tracked revenue and service indicators to determine relative success. Acted as a change agent, challenging the status quo to minimize disruption and generate results for change. Kept a continuous focus on Employee Engagement to keep morale high and drive employee retention and job satisfaction.
-
Telesales Manager Ii / Team LeadQwest Communications / Centurylink Apr 2008 - Nov 2011
-
Telesales Manager Ii/ Team LeadQwest Apr 2005 - Mar 2008Monroe, La, Us
Matthew Tower Skills
Matthew Tower Education Details
-
Brigham Young University - IdahoBusiness Administration And Management -
Idaho State UniversityRf Telecom / Business Communications
Frequently Asked Questions about Matthew Tower
What company does Matthew Tower work for?
Matthew Tower works for Gardner Energy
What is Matthew Tower's role at the current company?
Matthew Tower's current role is Residential and Service Department Manager.
What is Matthew Tower's email address?
Matthew Tower's email address is mt****@****bix.com
What is Matthew Tower's direct phone number?
Matthew Tower's direct phone number is +120852*****
What schools did Matthew Tower attend?
Matthew Tower attended Brigham Young University - Idaho, Idaho State University.
What are some of Matthew Tower's interests?
Matthew Tower has interest in Kids, Cooking, Exercise, Electronics, Outdoors, Home Improvement, Shooting, Crafts, Reading, Sports.
What skills is Matthew Tower known for?
Matthew Tower has skills like Voip, Vendor Management, Training, Telephony, Call Center, Call Centers, Change Management, Cross Functional Team Leadership, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service.
Who are Matthew Tower's colleagues?
Matthew Tower's colleagues are Gatlin Chambers, Parker Jensen, Nancy Bennett, John Early, Kyle Hartman, Brett Forsberg, Gardner Energy.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial