Matt Vander Perren Email & Phone Number

Dallas, Tx

Dallas, Texas

Conceptualized and developed Customer Success program to include all processes of messaging, prospect contact, on-boarding, adoption, customer feedback campaigns, escalation and opportunity generation.  Developed Account Profiles and Plans to identify growth trajectory of customers in a wide array of industries utilizing software for Enterprise Content/Document and Quality Management. Elevated customer service and reduced client churn by ~ 25% while converting software clients to a subscription model in order to meet goals of company to expand annual recurring revenue. Presented roadmap of new functionality, feature deprecation and integration points to client base and pursue resulting opportunities to create pipeline of ~ $500K Assessed client’s use of software and consulted on best practices, adoption and utilization for maximum value to assure renewal as well as engage in expansion sales. Collected customer feedback through product advisory groups, 3rd party review softwares and developed plans for areas of escalation as well as pursued marketing opportunities for client advocacy

Dallas/Fort Worth Area

Investment operations consulting and personal investing in residential real estate.

Dallas/Fort Worth Area

Developed and mentored a team of 5 Account Managers that supported operations relationships for a specific business strategy of fund administration and custody clients in a SaaS environment focused on syndicated corporate debt and alternative investments with annual revenue of ~$45MM. Produced and oversaw numerous concurrent projects focused on integrating and automating dataflow – Investment Operations, Compliance, Position/Cash Reconciliation, Master Data, etc. Partnered with clients to provide proof of concepts, determined feasibility of delivering requirements to new prospects and negotiated service level agreements / contracts. Project planned all sizes of software implementations that included gathering requirements, normalizing data from numerous sources and migrating data to go live. Scoped, developed and presented framework of new services / datasets based on client requirements and partnered with sales team to create scalable products and services. Nearly eliminated churn of client-base through increased adoption as well as expanded contracted services and data offerings through enterprise-wide relationships. Mastered the art of setting expectations in a software environment with oft moving targets.

Dallas/Fort Worth Area

Reporting directly to the VP Pricing, I had direct responsibility for all aspects of the billing cycle of the Midwest Region (approx. $60 million annual sales) including the development of staff. Proposed and implemented simplified cost structure to senior officers to aid in automation of billing function to decrease DSO – adopted locally, nationally and internationally. Drafted and finalized numerous procedures with external auditors for the accounting / pricing departments to become Sarbanes-Oxley compliant. Frequently assisted senior executives of the corporation with pricing/sales-related projects as a result of my ambition and proven ability to take on and complete challenging projects.