Matt Watts Email & Phone Number

Austin, Texas Metropolitan Area

Duties: Selling original graphic T-Shirts online through eCommerce through SEO and PPC.

Austin, Texas, United States

-Pioneered a dynamic short-term forecasting model for international teams, integrating historical insights, seasonal fluctuations, and emerging trends to optimize operations.-Steered the successful global rollout of new products, orchestrating synchronized launch strategies across diverse teams, including Growth, BI, and WFM, to guarantee smooth and effective market introductions.-Revolutionized vendor team performance through the introduction of robust KPIs, creating a governance model that not only tracked but also improved schedule adherence and operational efficiency.-Partnered with the process optimization unit to thoroughly analyze and refine Product and Process workflows, proactively identifying potential risks and formulating strategic improvement initiatives.-Served as the central liaison for critical stakeholders, including policy, product and system, and sales teams, expertly coordinating new product forecasts, ensuring tool readiness, and managing staffing escalations.-Spearheaded the definition of feature specifications, collaborating closely with IMI and BI teams to drive the development and enhancement of internal tools, significantly boosting productivity and user experience.Skills: Staffing Processes · Project Staffing · Problem Solving · Prioritize Workload · Conflict Management · Build Strong Relationships · Teamwork · Communication · Data Entry · Capacity Planning

Austin, Texas, United States

-Specialization in Data Analysis & Process Optimization: Expert in dissecting complex datasets to unlock actionable insights.-Key Performance Indicators (KPIs) Monitoring: Skilled at tracking and interpreting vital business metrics for informed decision-making.-Insightful Reporting: Proficient in crafting reports that illuminate data stories, influencing strategic business moves.-Operational Inefficiency Detective: Adept at identifying, analyzing, and resolving operational bottlenecks to enhance productivity.-Root Cause Analysis Guru: Excel in drilling down to the core of problems, paving the way for effective process improvements.-Financial Analysis & Forecasting Wizard: Proven track record in budgeting and financial forecasting, steering towards cost efficiency and revenue growth.-Cost Reduction & Revenue Optimization Initiatives: Special focus on initiatives that drive financial health and sustainable growth.-Champion of Data Integrity & Process Efficiency: Committed to maintaining high data standards and streamlined business processes.-Strategic Decision-Making Focus: Emphasis on leveraging data and analysis for strategic planning and decision-making.Skills: Data Operations, Data Visualization, Operational Analysis, Looker, Microsoft Power BI, Tableau, Process Improvement, SQL Querying, Risk Assessment, and Strategic Planning.

Austin, Texas Area

-Dynamic Leadership: Successfully leading and mentoring a diverse team of over 15 customer success professionals, fostering a collaborative and high-performing environment.-Effective One-on-One Engagement: Skilled in conducting impactful 1:1 meetings with team members, focusing on personal development, goal setting, and performance enhancement.-High Customer Satisfaction Achiever: Consistently driving customer satisfaction (CSAT) scores above 90%, demonstrating a deep commitment to exceptional service quality and customer experience.-Rapid Response Champion: Pioneering strategies and processes that ensure swift response times, significantly improving customer engagement and issue resolution efficiency.-Strategic Initiatives and Analytics: Leveraging data-driven insights to develop and implement strategic initiatives that enhance customer success outcomes and operational excellence.Skills: Customer Experience · Skilled Multi-tasker · Active Listening · Interpersonal Skills · Attention to Detail · Customer Satisfaction · Customer Interaction · Management · Strategy · Creative Problem Solving · Critical Thinking · Teamwork · Problem Solving · Customer Support · Research · Communication · Customer Service · Leadership

Austin, Texas Area

-Exceeding Performance Benchmarks: Consistently surpassing expectations in performance reviews, setting a high standard for quality and efficiency in merchant support.-Top-Tier Performance Recognition: Recognized as one of the highest performers in the team, demonstrating unparalleled expertise and commitment to service excellence.-Above and Beyond Approach: Known for going the extra mile in every interaction, ensuring merchant issues are not just resolved, but that each experience is outstanding.-Proactive Problem Solver: Excel at identifying potential merchant challenges before they escalate, proactively offering solutions and advice to prevent future issues.-Continuous Improvement Advocate: Continually seeking ways to enhance the merchant support process, contributing innovative ideas that improve team efficiency and customer satisfaction.Skills: Customer Relationship Management · Effective Communication · Problem-Solving Abilities · Attention to Detail · Adaptability · Team Collaboration · Data Analysis Skills · Time Management · Conflict Resolution · Continuous Learning

Cypress, Texas Area

• Technical Support and Troubleshooting: Addressing and resolving hardware, software, and connectivity issues for computers, tablets, and other educational technology tools used within the school district.• Maintenance and Upgrades: Performing regular maintenance on school technology equipment, including updating software, replacing parts, and ensuring all devices are functioning efficiently for educational purposes.• Training and Assistance: Providing training and assistance to teachers, staff, and students on how to use various technology tools and software applications effectively in an educational setting.• Network and System Management: Managing and monitoring the school district's network systems, ensuring secure and reliable internet access, and troubleshooting network issues as they arise.

Houston, Texas Area

Helping people who are under high stress situations and in crisis.

Houston, Texas Area

Oversaw support within the Graal Online support email and in game ticket system from a home environment.