Matt Webster Email and Phone Number
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Matt Webster personal email
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A successful Customer Experience professional with a clear focus on enhancing the customer journey using data driven consumer insights and externally influenced innovation. Leading multi-disciplined agile teams to deliver sustainable competitive advantage by providing great value experiences across digital and physical touchpoints, driving NPS, increased advocacy & profitability.
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Head Of Cabin Crew OperationsVirgin Atlantic Aug 2024 - PresentCrawley, GbPrimary responsibility and accountability for driving the strategic business plan into operational delivery for Virgin Atlantic's Cabin Crew. First and foremost though, I ensure a safe, secure and happy working environment for 4,000 wonderful crew members around the world.
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Strategic Airport DevelopmentVirgin Atlantic Jul 2020 - Aug 2024Crawley, GbLeading Virgin Atlantic’s strategic approach to global airport development ensuring pivotal decisions made by the airports and regulators, were aligned with Virgin’s own customer journey aspirations. Led VAA through the complex process of Heathrow regulation (H7) to gain a significant settlement for the airline and consumers in the wake of the Covid-19 pandemic. This included the development of all responses and communications to the CAA and CMA in the high profile, public campaign
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Customer Journey LeadVirgin Atlantic Nov 2018 - Jul 2020Crawley, GbA successful Customer Experience professional with a clear focus on enhancing the customer journey using data driven consumer insights and externally inspired innovation. Leading multi-disciplined agile teams to deliver sustainable competitive advantage by providing great value experiences across physical and digital touchpoints, driving NPS, increased advocacy & profitability.
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Senior Customer Experience ManagerVirgin Atlantic Apr 2016 - Nov 2018Crawley, GbI was proudly responsible for all Virgin Atlantic's customer experience on the ground. This covers all aspects of the airline's award winning ground product including the Limo service, Clubhouses, airport check-in, Upper Class wing and arrivals. As well as the product lead for our existing proposition, the most fulfilling part of my role was working strategically with senior stakeholders across the business to develop new and exciting concepts to enhance the customer journey. Capturing insights from our customers, monitoring the NPS and exploring innovative ideas from outside the industry helped keep the product relevant and loved.
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Head Of Technology & Outsourcing ProcurementVirgin Atlantic Jul 2010 - Apr 2016Crawley, GbI led a team of excellent procurement professionals to manage the sourcing of all of Virgin Travel Group's global spend on technical goods and services. An extremely broad remit covering on-board Inflight Entertainment solutions, digital platforms, global IT Infrastructure, telephony and networking as well as a vast array of software applications to support the organisation both enterprise wide and airline specific. I also led and advised on major outsource project across the airline including offshore BPO and ITO activities. Working as a true business partner with the airline's senior Executives, I helped to shape the Technology roadmap from a sourcing perspective to ensure we maintained our competitive advantage technologically and provide world class on-board products and services that remain the envy of the industry.
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Marketing, Sales & Bpo Category Manager - ProcurementVirgin Atlantic Apr 2007 - Jul 2010Crawley, GbMCIPS - my global role was to procure Virgin Atlantic's Sales & Marketing services throughout the world to ensure the airline was getting the best creative talent working on it's business at the best possible price. As well as being a specialist in Marketing Procurement, I also contract managed all VAA's Offshore BPO operations.My Category responsibilities included:BPOAdvertisingDigital Marketing ServicesMediaPrintEvents & ExhibitionsPaperDesignData Services
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Senior Category Manager Procurement - Marketing ServicesBbc 2003 - 2007London, England, Gb -
Graduate TraineeUnilever Oct 2000 - Jul 2003Blackfriars, London, GbSupply Chain Management Trainee across all aspects of product sourcing, manufacture, materials planning and delivery.
Matt Webster Skills
Matt Webster Education Details
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University Of DerbyInternational Business With Spanish & German
Frequently Asked Questions about Matt Webster
What company does Matt Webster work for?
Matt Webster works for Virgin Atlantic
What is Matt Webster's role at the current company?
Matt Webster's current role is Head of Cabin Crew Operations at Virgin Atlantic.
What is Matt Webster's email address?
Matt Webster's email address is ma****@****gin.com
What is Matt Webster's direct phone number?
Matt Webster's direct phone number is +132390*****
What schools did Matt Webster attend?
Matt Webster attended University Of Derby.
What are some of Matt Webster's interests?
Matt Webster has interest in Environment.
What skills is Matt Webster known for?
Matt Webster has skills like Security, Access Control, Sales, Physical Security, Intrusion Detection, Security Operations, Crm, Microsoft Office, Ip Cameras, Salesforce.com, Video Over Ip, Customer Service.
Who are Matt Webster's colleagues?
Matt Webster's colleagues are Katie Ashton, Chris Hirst, Shyam Singh, Christopher Bodlak, Aimee S., Thomas Mc Court, Leah Smith.
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