Matt Winn - Cemap Email & Phone Number
Who is Matt Winn - Cemap? Overview
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Matt Winn - Cemap is listed as Quality Checker at London & Country Mortgages at MyCSP Ltd, a company with 227 employees, based in Greater Cardiff Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Matt Winn - Cemap.
Matt Winn - Cemap previously worked as Pensions at Mycsp Ltd and Quality Assurance Specialist at London & Country Mortgages. Matt Winn - Cemap holds Cemap, Financial Planning And Services, Pass from The London Institute Of Banking & Finance.
Email format at MyCSP Ltd
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About Matt Winn - Cemap
A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of super- vision. Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently to ensure all KPI targets are met. Effective Communication - Demonstrates written and oral communication skills to a high standard. Able to effectively and efficiently communicate changes within a team environment. Strong decision making and problem solving skills - A strong decision maker able to al- ter priorities within a pressurised, time restricted and ever changing environment. Teamwork - An ability to build relation- ships and rapport with team members at all levels to ensure a healthy and positive working environment. Able to motivate, lead and support others including mentoring and training. Res- ults Driven Able to prioritise tasks and workloads both individu- ally and for my team within a busy, fast moving and target driv- en environment. Always aligns goals and objective to the busi- ness requirements . IT Skills - Proficient with MS Office, focused on Excel and Word as well as many back office systems. Meticu- lous case handler, excellent at juggling multiple tasks and work- ing under pressure. Broad industry experience includes Finance and customer service. Customer-oriented team leader with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training, team development and quality assurance.
Matt Winn - Cemap's current company
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Matt Winn - Cemap work experience
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Quality Assurance Specialist
Quality Assurance Specialist
Case Handler
- Review payday lending complaints
- Creating Final response letters
- Work to a strict target and deadlines
- Work within an ever-changing environment where processes can change daily
- Manage my own caseload and time working towards a daily and weekly target
- Data gather own cases
Senior Retail Finance Contracts Analyst
- Lead a team of Contract analysts and Contracts Administrators
- Allocate work and arrange correct prioritization of workloads to ensure all KPIs are met
- Act as point of contact for the Retail team
- Set objectives for the development of each member of the team
- Conduct quarterly and annual reviews to monitor staff performance
- Manage team absence to ensure there's adequate resource.
Telesales Executive
- Make outbound calls to new and prospective clients
- Create and close new applications for fuel cards
- Completing sales B2B with a bespoke product offering to the customers’ needs
- Ad-hoc account management duties
- Proactively contact businesses i felt could benefit from our service to create new leads
Ppi Complaints Handler
- Reviewing PPI complaints across both credit cards and loans
- Reviewing both new complaints as well as remediation cases which have already been reviewed
- Outbound calls made to complainants as part of the review process
- Perform manager duties when team manager isn’t in such as; ensuring all members of the team are on target and performing to the standards expected of them
- Work to a strict target and deadlines
- Work within an ever-changing environment where processes can change daily
Team Leader And Employee Engagement Leader
- Manage a team of 8 to 10 customer service associates
- Conduct meetings to inform team of any process changes and new developments within the business
- Developed team members through one to one call listening and coaching
- Ensuring my team hit their production targets whilst maintaining a high level of quality
- Supporting my team with any case queries and making decisions on complex cases, ensuring the outcome is fair to both the customer and the bank
- Holding regular one to one’s with my team members to discuss their performance, including placing them on Personal Improvement Plans to ensure they are aware of what is expected of them and where they need to be
Colleagues at MyCSP Ltd
Other employees you can reach at mycsp.co.uk. View company contacts for 227 employees →
Malavika Anil
Colleague at Mycsp Ltd
Liverpool, England, United Kingdom, United Kingdom
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CL
Cath Lawton
Colleague at Mycsp Ltd
Ashton-Under-Lyne, England, United Kingdom, United Kingdom
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CM
Cathryn Murray
Colleague at Mycsp Ltd
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
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SB
Steve Beckett
Colleague at Mycsp Ltd
Greater Manchester, England, United Kingdom, United Kingdom
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JT
Jenny Traynor
Colleague at Mycsp Ltd
Stockport, England, United Kingdom, United Kingdom
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EB
Emma Brown
Colleague at Mycsp Ltd
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
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MW
Michael Watts
Colleague at Mycsp Ltd
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
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EB
Elise Barlow
Colleague at Mycsp Ltd
Cleveleys, England, United Kingdom, United Kingdom
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EC
Enquiry Centre Mycsp
Colleague at Mycsp Ltd
United Kingdom, United Kingdom
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TM
Training Mycsp
Colleague at Mycsp Ltd
Greater Liverpool Area, United Kingdom
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Matt Winn - Cemap education
Cemap, Financial Planning And Services, Pass
Gcse, Wjec, 10 Gcse'S A- C
Frequently asked questions about Matt Winn - Cemap
Quick answers generated from the profile data available on this page.
What company does Matt Winn - Cemap work for?
Matt Winn - Cemap works for MyCSP Ltd.
What is Matt Winn - Cemap's role at MyCSP Ltd?
Matt Winn - Cemap is listed as Quality Checker at London & Country Mortgages at MyCSP Ltd.
Where is Matt Winn - Cemap based?
Matt Winn - Cemap is based in Greater Cardiff Area, United Kingdom, United Kingdom while working with MyCSP Ltd.
What companies has Matt Winn - Cemap worked for?
Matt Winn - Cemap has worked for Mycsp Ltd, London & Country Mortgages, Lloyds Banking Group, Equiniti, and Ald Automotive.
Who are Matt Winn - Cemap's colleagues at MyCSP Ltd?
Matt Winn - Cemap's colleagues at MyCSP Ltd include Malavika Anil, Cath Lawton, Cathryn Murray, Steve Beckett, and Jenny Traynor.
How can I contact Matt Winn - Cemap?
You can use AeroLeads to view verified contact signals for Matt Winn - Cemap at MyCSP Ltd, including work email, phone, and LinkedIn data when available.
What schools did Matt Winn - Cemap attend?
Matt Winn - Cemap holds Cemap, Financial Planning And Services, Pass from The London Institute Of Banking & Finance.
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