Thomas Fletcher Ma Email & Phone Number

Liverpool, England, United Kingdom

In February 23 I was appointed as Non-Executive Director where I use my experience and expertise to support this award winning social enterprise to achieve its vision of empowering individuals through creative writing and storytelling.

Liverpool, England, United Kingdom

Liverpool, Merseyside, United Kingdom

• I am responsible for all aspects of performance management for a team of administrators. This includes coaching, design and implementation of workshops and seminars, managing quality assurance and performance through.
• Performance management of a technical query team with mixed skillsets.
• Maintain knowledge of public sector Defined Benefit pension scheme(s).
• Deliver high standards of performance to achieve Key Service Levels.
• Improvement of overall customer experience through the improvement and management of complaint and escalation processes.
• Contribute to operational efficiencies.

Liverpool, Merseyside, United Kingdom

• My role as a Pension Training Consultant was to design and deliver training and engagement sessions to internal and external stakeholders; to maintain and grow revenue by identifying and developing opportunities to.
• Design, manage and deliver sustainable training and engagement sessions for internal and external stakeholders.
• Identification of process improvement opportunities and communicate with stakeholders at all levels to develop new training products and materials.
• Monitor the effectiveness of training in the retention of staff.
• Provide advice and guidance to internal and external stakeholders on training.
• Facilitate training events at central and external locations in accordance with customer needs.

Liverpool, Merseyside, United Kingdom

As a trustee director, it was my responsibility to act independently and in the best interests of our stakeholders, my fellow employee partners. I was appointed to the MyCSP Trustee Company Limited by my peers on the Employee Partnership Council (EPC). I acted with diligence in all trustee related matters and ensured any decision I made was informed by EPC.

Liverpool, United Kingdom

In February 2015, after 6 months in MyCSP, I was elected by my peers to be a representative on the council that voices the opinions of employees and liaises with management at all levels. After 10 months, I was elected chair of EPC. My responsibilities included management of the other EPC representatives; liaising with management at all levels; appointment.

I have begun a new term as a trustee director, it is my responsibility to act independently and in the best interests of our stakeholders. I act with diligence in all trustee related matters and ensure any decision I make is to be informed by EPC and take into consideration their thoughts and opinions though I am not obligated to act on their instruction..

Liverpool, United Kingdom

At MyCSP I began my career as an Enquiry Centre Pension Administrator moving on to ADP Team Leader as well as a Data Integrity Specialist, which saw me seconded to the Foreign & Commonwealth Office, Whitehall for several months. My initial role was to administrate pensions on a frontline basis. As an Enquiry Centre Pension Administrator I dealt with all.

Master Of Arts (M.A.), History & Culture

MA History & Culture

Bachelor Of Arts (B.A.), History

BA Hons. History