Matthew Long Email & Phone Number

Eugene, Oregon, United States

Eugene, Oregon, United States

• Have an active role in maintaining high morale and motivation by developing individualized career paths and mentorship programs that align with the team member’s growth desires and interests.• Vocally advocate for technical excellence guiding the team to make innovative decisions by collaborating with each other and leadership within the organization.• Guide the execution and delivery of features by collaborating with a cross-functional team of architects, product owners, and engineers.• Make critical decisions by proactively foreseeing issues and resolving them before they happen to ensure the success of the team and product.

Eugene, Oregon, United States

Eugene, Oregon Area

• Lead Product Management activities for our software product lines through actionable items and delegation to the team• Understand the dynamics, competition, demands and opportunities within our target prospects and their markets• Manage product lifecycle from requirements via customers and through development, implementation, and product iterations• Lead and/or support business development activities such as external partnerships to grow the business• Develop and implement strategies to grow revenue from current products in collaboration with Corporate, Sales, Training, and Support teams• Collaborate cross-functionally to understand upsides and risks related to high-potential opportunities• Continue team growth and career opportunities of QA and Product Management team members• Provide an in depth knowledge base for internal and external customers, including written material as well as instructional videos https://quotesoft.atlassian.net/wiki/spaces/TRAIN/overview

Eugene, Oregon Area

• Leader responsible for maximizing the value of the products produced by QuoteSoft• Establish release goals and revision updates that meet the Business and Customer needs• Work with Sales, Training, Support, and Customers to ensure quality product development is released• Perform Product Owner duties to assist development to successfully produce the products the Business and the Customers need• Develop practices to streamline the process of user acceptance testing and delivery to customers• Have a strong focus on customer needs and provide solutions to streamline their workflow

Eugene, Oregon Area

• Develop, direct, plan, and evaluate training programs or activities to meet external customer or internal employee learning objectives• Facilitate all levels of training for customers to effectively get them operational in a timely manner• Identify further personal education opportunities for team members to increase their effectiveness and responsibilities within the corporation• Communicate with customers, follow-up training and consulting to identify and reinforce best practices • Continuously work closely with the training team (Coordinators, Trainers, Support) to understand training needs across the organization and optimize current practices to benefit from the communication

Eugene, Oregon Area

• Develop relationships with customers via remote and in person training• Lead or support all aspects of customer implementations• Define detail project implementation plans• Serve as the lead contact for daily customer interaction and implementation activities• Coach and prepare customers for successful rollouts of the applications. Ensure effective transfer of information learned in training to the work environment• Diagnose, research and analyze customer issues and requests• Provide guidance and support to less experienced team members, guiding them on standards, procedures, tools, etc. helping them be successful in delivering to a consistently high standard that is expected of the team• Create and edit existing written materials, such as user guides and enhancement reports

Eugene, Oregon Area

• Be the first point of contact to answer all customer questions• Always looking for solutions to problems and proposing improvements if something could work better• Developed the ability to evaluate, troubleshoot, replicate, and escalate issues as required

Education record

Education record