Matt Yukna Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Baltimore, Maryland, United States

Team Leadership: Lead a team of five IT professionals, managing over 300 virtual servers for adiverse customer base across various industries. Provide mentorship and training to juniorteam members, fostering a collaborative and high-performing work environment.Technical Expertise: Act as a Tier 3 escalation point for internal Tier 1/2 staff and customerIT teams, resolving complex issues related to server performance, network security, andsystem… Show more Team Leadership: Lead a team of five IT professionals, managing over 300 virtual servers for adiverse customer base across various industries. Provide mentorship and training to juniorteam members, fostering a collaborative and high-performing work environment.Technical Expertise: Act as a Tier 3 escalation point for internal Tier 1/2 staff and customerIT teams, resolving complex issues related to server performance, network security, andsystem configurations.Cloud Administration: Spearheaded numerous cloud migration projects, transitioning clientsfrom legacy systems to Microsoft 365 and Azure platforms, enhancing operational efficiencyand security.Network Security: Enhance network security through the implementation of conditional accesspolicies, multi-factor authentication, and advanced firewall configurations using SonicWALL andCisco appliances.Infrastructure Management: Oversee the maintenance and optimization of private cloudenvironments, utilizing VMware, vCenter, and ESXi hosts to support Windows and Linux VMs,ensuring high availability and performance.Backup and Disaster Recovery: Improve backup operations using Veeam Backup andReplication, ensuring comprehensive backups of critical server infrastructure and reducingrecovery times by 50%.SD-WAN Management: Manage Velo SD-WAN E510 edge routers for over 50 customer sites,configuring new routers as needed to support expanding business operations Show less

Baltimore, Maryland, United States

Network Design and Implementation: Designed and implemented robust network solutions,including firewalls, switches, VPNs, and SD-WANs, supporting a 500-person company withoperations across the US and Mexico.Systems Health Monitoring: Deployed a comprehensive network and systems health monitoringplatform (PRTG), drastically improving IT department response times and reducing downtimeby 30%.Security Management: Administered a security IP camera system with over… Show more Network Design and Implementation: Designed and implemented robust network solutions,including firewalls, switches, VPNs, and SD-WANs, supporting a 500-person company withoperations across the US and Mexico.Systems Health Monitoring: Deployed a comprehensive network and systems health monitoringplatform (PRTG), drastically improving IT department response times and reducing downtimeby 30%.Security Management: Administered a security IP camera system with over 1000 cameras,coordinating with on-site servers to ensure seamless video recording and storage.Disaster Recovery: Enhanced backup security by adding offsite repositories and migrating to avirtual tape library, reducing the risk of data loss and improving recovery capabilities.Incident Response: Led post-incident investigations and server infrastructure re-engineeringfollowing a ransomware attack, collaborating with international teams to mitigate threats andprevent future occurrences.Cross-Departmental Collaboration: Worked closely with other departments to understand theirtechnology needs and implement solutions that improved productivity and communication. Show less

Hanover, Maryland, United States

Infrastructure Management: Managed the technology infrastructure for a 150-person companywith 10 satellite offices, ensuring all systems were up-to-date and operating efficiently.Cost-Saving Initiatives: Implemented various cost-saving measures, such as renegotiatingoutsourced help desk agreements and performing server migrations in-house, saving over$100,000 in the first year.Technology Upgrades: Upgraded IT equipment and software across multiple sites… Show more Infrastructure Management: Managed the technology infrastructure for a 150-person companywith 10 satellite offices, ensuring all systems were up-to-date and operating efficiently.Cost-Saving Initiatives: Implemented various cost-saving measures, such as renegotiatingoutsourced help desk agreements and performing server migrations in-house, saving over$100,000 in the first year.Technology Upgrades: Upgraded IT equipment and software across multiple sites, enhancinginternal communications and security while maintaining a seamless user experience.VDI Administration: Administered Citrix VDI for remote staff, maintaining a diverseenvironment of virtual and physical servers to support business operations.Vendor Management: Managed relationships with technology vendors, ensuring timely deliveryof services and products, and negotiated favorable terms for the company.Business Continuity Planning: Enhanced BDR readiness by configuring Datto appliances indatacenter and corporate HQ, improving the company's ability to recover from unexpectedoutages. Show less

Annapolis, Maryland, United States

Client Management: Installed, upgraded, and maintained server and network systems forvarious clients, ranging from small offices to large corporations, ensuring high levels ofcustomer satisfaction.Project Leadership: Led multi-site server migrations, resulting in increased system performanceand client contract renewals.Certification Initiative: Started a team initiative to achieve Microsoft certifications, resulting inenhanced skills and capabilities across the… Show more Client Management: Installed, upgraded, and maintained server and network systems forvarious clients, ranging from small offices to large corporations, ensuring high levels ofcustomer satisfaction.Project Leadership: Led multi-site server migrations, resulting in increased system performanceand client contract renewals.Certification Initiative: Started a team initiative to achieve Microsoft certifications, resulting inenhanced skills and capabilities across the IT department. Show less

Baltimore, Maryland, United States

Team Development: Promoted from Jr. Systems Administrator to NOC Manager, overseeing ateam providing outsourced tech support for a variety of clients.Server Management: Managed Windows Server environments, including installation,administration, and diagnosis, ensuring systems were secure and optimized for performance.Backup Solutions: Implemented backup solutions and configured network security usingSonicWALL, enhancing data protection and network integrity.

Hanover, Maryland, United States

Technical Support: Provided Tier I/II support for several large companies in various industries,resolving complex technical issues in a high-volume call center environment.Performance Enhancement: Enhanced help desk performance by training staff and updatingknowledge bases, improving response times and customer satisfaction.

Technical Leadership: Led a team in consumer-level PC repair, upgrades, and data recoveryservices, ensuring high-quality service and customer satisfaction.