Maxes Esmailizand Email & Phone Number

Collaborated with support staff and senior developers to provide exceptional support for "Upstream Works for Finesse" (UWF) to Call Center Solution customers. Offered first and second-level support via phone, email, and remote access, ensuring prompt issue resolution. Skillfully triaged and prioritized problems and service requests, tracking progress through our ticketing system.Contributed to our knowledge base by creating and documenting training sessions for implementation partners… Show more Collaborated with support staff and senior developers to provide exceptional support for "Upstream Works for Finesse" (UWF) to Call Center Solution customers. Offered first and second-level support via phone, email, and remote access, ensuring prompt issue resolution. Skillfully triaged and prioritized problems and service requests, tracking progress through our ticketing system.Contributed to our knowledge base by creating and documenting training sessions for implementation partners and clients, enabling effective solution utilization. Actively engaged with management and development teams to identify and address critical software issues, improving product stability.Provided 24/7 emergency on-call support. Proficiently crafted and interpreted SQL queries for customized solutions, leveraging log analysis for efficient issue resolution. Managed IIS and application servers for optimal performance and utilized SSMS (SQL Server Management Studio) to enhance database operations.Gained experience in AWS and Cisco Finesse, expanding expertise in cloud services and call center solutions. Show less

Ontario, Canada

Tehran, Iran

Maintenance, monitoring, and tuning of IT Systems, Conducts servers and systems repairs, upgrades, patches, and installations

Tehran, Iran

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Followed up with customers about resolved issues to maintain high standards of customer service. Collaborated… Show more Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Followed up with customers about resolved issues to maintain high standards of customer service. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Show less

Tehran, Tehran Province, Iran

• Make decisions on planning, strategies, estimations, and milestones for testing leading to successful implementation and timely project completion• UX quality assurance - Make sure the UI not only works but also delivers the best user experience possible• Determine/Research new technologies/frameworks targeting UI testing automation

Paris, Île-De-France, France

Coordinated with the production team, producer, and director to pinpoint creative vision, determine technical needs and devise a shooting schedule. Completed pre-production planning such as setting budgets, hiring crew and cast members , and obtaining permits. Created infrastructure and directed the implementation of post-production workflows.

Tehran Province, Iran

Bachelor Of Science (Bsc), Computer Engineering

840, Cisco Ccnp Route

750, Cisco Ccna (Icdn 1-2)

860, Network And System Administration/Administrator