Matthew Turner Email & Phone Number

Denver, CO, US

Colorado Springs, Colorado, United States

Spearheaded the implementation of a new customer interview system using InMoment’s third-party platform, streamlining the process for multiple business units and reducing the number of members surveyed by 40%Leveraged business partnerships and analytics proficiency to identify member segments who found online banking difficult and presented findings to.

Identified struggling customer segments and worked cross-functionally with multiple departments to increase customer satisfaction and retention by updating training and roll-to-pay initiatives by an estimated 5%Generated insights on customer trends by building unique views in Qualtrics and presented these dashboards to senior stakeholders to manage focus.

Englewood, Colorado, United States

Conducted in-depth analysis on schedule adherence and capacity planning to increase compliance using linear regression in Microsoft Excel and AVONA, saving more than $500,000 in improved efficiency and reduced labor costsPresented data to C-level executives of partner companies on scheduling initiatives resulting in increased adherence and performance on.

Remote

Devised, deployed, and monitored business processes through competitor analysis, effective scaling, value-price-cost framework, and differentiation, raising an additional $15,000 in investmentsAdvised executives on business strategy and project management techniques like monitoring scope creep and developing a minimally viable product for Ember Castle.

Bloomington, Indiana Area

Utilized statistical analyses such as linear regression in Excel to identify key measures of success in previous apps, and created a tool to predict revenue and downloads of future productsManaged data acquisition, analysis, and sales information for previous products and identified key variables to potentially decrease app development time

Greater Milwaukee Area

Developed an active business plan for Direct Supply to grow via a B2B2C model utilizing employee advocacy, and presented to senior leadership for future growth opportunities in the senior care market

Fostered cross-culture affluence by teaching different facets of American life, culture, and basic English literacy, leading to an 80% increase in student satisfaction compared to previous classes.Customized student learning by developing a unique curriculum that adjusted course content, leading to nearly 100% of students marking they both “learned a lot”.

Nagano, Japan

Cultivated basic English literacy by generating original English lesson plans with Japanese peers, advancing English literacy and interest in foreign countries for over 1,000 students.Developed the English curriculum at the largest Elementary School in the city, focusing on student-centered learning and games, increasing enjoyment and confidence in English.

Loud Thunder Scout Camp

Trained and directed 6 lifeguards and taught Aquatics merit badges and skills, leading to over 600 hours of swimming training for more than 2,000 youth.Led more than 20 adult leader training courses on outdoor swimming, leading to Aquatics becoming the highest rated area of camp after over 100 surveys, the lowest rating being a 4 out of 5.

Master Of Business Administration (Mba), Marketing, Management, And Data Analytics

Psychology

Activities and Societies: Sigma Theta EpsilionConducted, evaluated, and presented on 5 different psychological studies, 3 of which I was.

Philsosphy, Religious Studies

Associate's Degrees