Maude Belanger Email & Phone Number

Québec, Qc, Ca

Remote

As a member of Perkuto+MERGE’s Leadership Team, I lead a team of 7 people to successfully deliver the best experience and consulting services to our clients. I champion the Perkuto values and play a key role in the definition and the execution of new initiatives to develop the business and to make sure that Perkuto + MERGE reaches its objectives in terms of Utilization Ratio, Gross Margin, Cost of Goods Sold, NPS, delivery team eNPS, retention, and certifications.- Provide leadership… Show more As a member of Perkuto+MERGE’s Leadership Team, I lead a team of 7 people to successfully deliver the best experience and consulting services to our clients. I champion the Perkuto values and play a key role in the definition and the execution of new initiatives to develop the business and to make sure that Perkuto + MERGE reaches its objectives in terms of Utilization Ratio, Gross Margin, Cost of Goods Sold, NPS, delivery team eNPS, retention, and certifications.- Provide leadership, support, and coaching to direct reports to achieve Perkuto’s mission of a better workplace.- Guide and mentor individuals to reach performance objectives (such as billable hours, client NPS, certifications). - Identify training needs for individuals and develop plans to meet those needs. Provide career development guidance and insight.- Collaborate with the Project Management Team for project/client assignments based on the required skills for the project but also on our team members' career objectives, interests, and workload.- Recruit, hire, and onboard new team members. Work to ensure employee success, satisfaction, and retention. Attract and retain A players.- Work closely with the VP of Consulting Services to create, organize, and support the delivery of consulting services through methodology, templates, tools, processes, training, recruitment & onboarding.- Deliver strategic-level consulting services to Perkuto + MERGE clients. Show less

Remote

I obtained the Marketo Certified Solutions Architect (MCSA) credential, which is the highest level of certification available to Marketo consultants.- Work with clients to turn Marketo into a revenue driver, using best practices in marketing automation, lead management, and revenue performance management.- Collaborate with clients to gather design and feature requirements, document solutions, translate business needs into technical execution, receive feedback, build and test the… Show more I obtained the Marketo Certified Solutions Architect (MCSA) credential, which is the highest level of certification available to Marketo consultants.- Work with clients to turn Marketo into a revenue driver, using best practices in marketing automation, lead management, and revenue performance management.- Collaborate with clients to gather design and feature requirements, document solutions, translate business needs into technical execution, receive feedback, build and test the solution, and present results.- Provide innovative solutions by creating cutting-edge, effective, and efficient marketing programs.- Hands-on development and execution of marketing campaigns including campaign flow builds, email, landing page, and form creation, testing, tracking, etc.- Drive and manage email process: assets, segmentation, and list management for maximum revenue and profitability.- Create, implement, monitor, and maintain dashboards of key success metrics, including revenue cycle analytics, marketing attribution reporting, and ROI analysis.- Present solutions to clients and conduct training workshops.- Work with a Project Manager to identify task-specific timeframes and blockers and prioritize the initiatives which will have the greatest impact on client revenue goals or KPIs. Show less

Remote

- Collaborate with internal (peers, leadership team) and external stakeholders (clients and partners) to develop the digital strategy and implement automation solutions within Marketo and other technology platforms as needed.Examples of projects: Lifecycle, Lead Nurturing, Email Compliance (CASL, GDPR), Audits, Marketo Implementation, Program Templates (used to increase efficiency with Campaign Execution initiatives such as Gated Content, Email Blasts/Newsletters, Webinars,...), Data… Show more - Collaborate with internal (peers, leadership team) and external stakeholders (clients and partners) to develop the digital strategy and implement automation solutions within Marketo and other technology platforms as needed.Examples of projects: Lifecycle, Lead Nurturing, Email Compliance (CASL, GDPR), Audits, Marketo Implementation, Program Templates (used to increase efficiency with Campaign Execution initiatives such as Gated Content, Email Blasts/Newsletters, Webinars,...), Data Hygiene Campaigns, etc. Show less

Highway Education has a social mission to expand inclusion and opportunity for young people. As a mentor, I work directly with my student mentee to help them grow, learn, and shine; I support their journey into the marketing operations world and share my years of knowledge and experience to get them ready for a brand new career!

Quebec City, Qc, Canada

- Participate to the elaboration of the overall marketing strategy of the company (digital marketing, events, communications, videos, PRs, etc)- Coordinate all aspects of the participation to trade shows and conferences: logistics, onsite meetings scheduling, communications, lead generation/capture, creation of promotional material, etc.- Manage and optimize the marketing automation platform to increase lead generation, optimize efficiency, facilitate lead routing and for data… Show more - Participate to the elaboration of the overall marketing strategy of the company (digital marketing, events, communications, videos, PRs, etc)- Coordinate all aspects of the participation to trade shows and conferences: logistics, onsite meetings scheduling, communications, lead generation/capture, creation of promotional material, etc.- Manage and optimize the marketing automation platform to increase lead generation, optimize efficiency, facilitate lead routing and for data hygiene. This included email blasts, nurture programs, landing pages and other lead generation initiatives as well as the maintenance of a lead scoring program and of the Microsoft Dynamics sync.- Write internal and external communications (emails, newsletters, press releases, etc.)- Update and optimize the organization's websites using Wordpress and Drupal. This included working on SEO.- Collaborate with the Sales department to improve processes in Marketo and Microsoft Dynamics and follow-up on opportunities. - Publish content on social medias and various communities- Establish KPIs to measure marketing initiatives success Show less

Quebec City, Qc, Canada

- Develop and implement social media strategies and manage online communities- Discover clients needs and requirements and translate them into a website designed with Wordpress- Coordinate various projects with customers and providers- Proceed to business analysis and translate them into reports- Optimize SEO on websites

Quebec City, Qc, Canada

- Analyze clients needs for their residential alarm system (in person or by phone) and advise them on the best solution for their particular situation.- Develop sales tools for the team to automate certain tasks and gain efficiency.

Quebec City, Qc, Canada

- Optimize the recruitment process- Recruit, hire, and onboard new team members- Establish KPIs and Measure recruitment success - Lead the Health and Security Committee

Quebec City, Qc, Canada

- Publish the job postings and keep the various company channels up to date (website, social media,...)- Triage the job applications and interview the candidates to select the A players who should join our team- Onboard the new hires- Develop the recruitment planning and strategy to meet the organization's objectives

Rimouski, Qc, Canada

- Act as the escalation unit in the call center: Assist agents with harder requests, difficult clients and escalations/complaints.- Evaluate employee's performance on calls to ensure they follow the company's processes and coach them so they can improve their efficiency, accuracy and customer service.

Rimouski

- Provide a good customer service to clients calling for directory assistance (411), long distance assistance (0) and relay service (711 - for deaf & hard of hearing).