Maude Belanger Email & Phone Number

Québec, QC, CA

Remote

As a member of Perkuto+MERGE’s Leadership Team, I lead a team of 7 people to successfully deliver the best experience and consulting services to our clients. I champion the Perkuto values and play a key role in the definition and the execution of new initiatives to develop the business and to make sure that Perkuto + MERGE reaches its objectives in terms.

Remote

I obtained the Marketo Certified Solutions Architect (MCSA) credential, which is the highest level of certification available to Marketo consultants.- Work with clients to turn Marketo into a revenue driver, using best practices in marketing automation, lead management, and revenue performance management.- Collaborate with clients to gather design and.

Remote

- Collaborate with internal (peers, leadership team) and external stakeholders (clients and partners) to develop the digital strategy and implement automation solutions within Marketo and other technology platforms as needed.Examples of projects: Lifecycle, Lead Nurturing, Email Compliance (CASL, GDPR), Audits, Marketo Implementation, Program Templates.

Highway Education has a social mission to expand inclusion and opportunity for young people. As a mentor, I work directly with my student mentee to help them grow, learn, and shine; I support their journey into the marketing operations world and share my years of knowledge and experience to get them ready for a brand new career!

Quebec City, QC, Canada

- Participate to the elaboration of the overall marketing strategy of the company (digital marketing, events, communications, videos, PRs, etc)- Coordinate all aspects of the participation to trade shows and conferences: logistics, onsite meetings scheduling, communications, lead generation/capture, creation of promotional material, etc.- Manage and.

Quebec City, QC, Canada

- Develop and implement social media strategies and manage online communities- Discover clients needs and requirements and translate them into a website designed with Wordpress- Coordinate various projects with customers and providers- Proceed to business analysis and translate them into reports- Optimize SEO on websites

Quebec City, QC, Canada

- Analyze clients needs for their residential alarm system (in person or by phone) and advise them on the best solution for their particular situation.- Develop sales tools for the team to automate certain tasks and gain efficiency.

Quebec City, QC, Canada

- Optimize the recruitment process- Recruit, hire, and onboard new team members- Establish KPIs and Measure recruitment success - Lead the Health and Security Committee

Quebec City, QC, Canada

- Publish the job postings and keep the various company channels up to date (website, social media,...)- Triage the job applications and interview the candidates to select the A players who should join our team- Onboard the new hires- Develop the recruitment planning and strategy to meet the organization's objectives

Rimouski, QC, Canada

- Act as the escalation unit in the call center: Assist agents with harder requests, difficult clients and escalations/complaints.- Evaluate employee's performance on calls to ensure they follow the company's processes and coach them so they can improve their efficiency, accuracy and customer service.

Rimouski

- Provide a good customer service to clients calling for directory assistance (411), long distance assistance (0) and relay service (711 - for deaf & hard of hearing).