Maulik Patel Email & Phone Number

● Developed and implemented training materials, training sessions, and content; prepared, customized scenario-based learning/training, recommendations for different job roles.● Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner● Routinely approved rental application of self-storage unit and ensured terms of the lease agreement are fully explained and adhered to by tenants, while maintaining over 90% occupancy of the storage unit sales● Effectively established and maintained all B2B (Loreal, Labatt, 3M Canada, Abbott, etc) commercial accounts along with B2C accounts● Successfully monitored site activity to ensure compliance with the company regulations, while devising marketing strategies to attract new clients and to grow the business with existing clients● Created order supply requests to replenish merchandise, while resolving client’s complaints● Proactively prepared daily, weekly, and monthly sales reports and financial documents for audit review, while facilitating team members with delivering friendly, knowledgeable service● Implemented and ensured compliance with all operating procedures, processes, and policies

• Successfully delivered E-learning lectures for Mathematics for College and Data management• Scheduled regular meetings with the students online by using the Google Meet and Classroom• Instructed students individually and in groups, using various teaching methods such as lessons, group discussions, and demonstrations.• Prepare, administer, and grade tests and assignments to evaluate students' progress.• Developed course content for Mathematics for University and Mathematics for datamanagement.

Sarnia, On

● Designed and delivered excellent customized group and one on one training programs for various roles.● Conveyed solutions to the agent’s issues by coordinating with coaching department/team leads● Routinely monitored inbound lines of business (up to six) to ensure agents were answering calls in a timely manner, while preparing agents weekly schedules and login● Consistently monitored agent’s call-time and quality standards, while devising training opportunities for the agents to enhance customer relationship management abilities and further boost satisfaction scores● Closely worked with management and vendors to discuss defective and unacceptable services and determine corrective action

Sarnia, On

Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers; Actively listen to customers, ask the right questions, and offer solutions (products and services) which cater to customer needs; Complete accurate transactions in an effective and precise manner with an attention to detail; Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact; Incorporate feedback on a regular basis, to improve your personal and professional development; Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets; Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention);Very familiar to Vision 21 and SGI.

Sarnia, Ontario, Canada

Providing service to customer in a professional and respectful manner. Taking inventories of goods and supplyHandling Cash Operating PoS systemKeeping work-environment cleanCommunicate with customers of all ages

Ahmedabad, India

● Routinely lectured on all levels of Engineering Mathematics, creating dynamic lesson plans suited to the right student level, conducting exams and quizzes on a monthly basis with tact● Successfully developed teaching plans before and during semester, while devising individual student plans● Attended regular academic/college operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution● Coordinated and monitored processes, tasks, and functional procedures diligently by following organizational protocols as needed● Maintained quality service by following college policy and procedures● Contributed to team effort by accomplishing productivity goals, targets and team objectives● Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals● Utilized critical thinking and expert communication to solve problems during irregular situations.

Post Graduation, International Business

Bachelor Of Education - Bed, Mathematics

Master’S Degree, Mathematics

Bachelor’S Degree, Mathematics