Co-founded and directed a leading-edge web consulting agency dedicated to elevating small businesses' online presence, enhancing client acquisition strategies, and driving revenue growth in Wilmington, NC.∙ Engineered and implemented a comprehensive Client Acquisition System tailored to small business needs, resulting in increased client attraction and heightened revenues for numerous clients.∙ Defined and implemented streamlined Standard Operating Procedures (SOPs) for project execution, client engagement, and daily workflows, ensuring optimal efficiency and client satisfaction.∙ Strategically forged key partnerships to expand service offerings, bolstering Bixli's position as an industry leader in web consulting.∙ Crafted a strong and distinctive brand identity, fostering a reputable standing within the web consulting sector.∙ Successfully launched and iteratively improved upon tailored web solutions, leveraging user feedback and market insights to enhance client offerings.∙ Developed a strategic roadmap for ongoing product enhancements, guiding the team towards sustained innovation and client-focused solutions.∙ Fostered a collaborative, transparent, and innovative work culture, driving teamwork and creativity within the organization.∙ Implemented and refined operational processes to ensure regulatory compliance and maximize operational efficiency.∙ Established a solid groundwork for continuous growth and expansion, positioning Bixli for sustained success in the web consulting domain.

• Founded and operated CyteShoppe as a small-business consulting firm focused on internet technology implementation, covering Branding and Graphic Design, Web Site Architecture and Design. • Delivered commercial solutions with a commitment to operational excellence and product quality. • Improved client relationships and satisfaction while providing top-notch service for a wide range of issues including line of business, scheduling, and financial.

As a seasoned Technical Program Manager at Link Logistics, I held a senior-level position overseeing multiple programs with budgets exceeding $5M annually. My tenure was marked by transformative leadership, successfully steering a pivotal project from being over budget and delayed to achieving timely completion within budget constraints. I played a pivotal role in strategic personnel decisions, resulting in cost reductions and streamlined operations.My contribution extended to enhancing cross-functional communication, fostering collaboration, and implementing a success-driven, goal-oriented approach across teams. I spearheaded the definition of crucial processes and identified essential resources necessary for program success, driving efficiency and optimizing outcomes.

Set the program vision for the United States operations at multiple sites while leading and growing a distributed multi-disciplinary team. Manage a portfolio of over 400 internally developed and commercial application implementations across all core organizational departments. • Established a work culture rooted in accountability and agile methodologies while consolidating all development teams maintaining and supporting the application portfolio into a single application support group. • Spearheaded a standardization of departmental requests for bespoke development, standardized development work implementing Agile methodologies, and established two-week development sprints, scrum ceremonies such as sprint planning, retrospectives, daily standups, etc. • Devised and led an initiative to implement a managed distribution and update process for all bespoke applications, including consolidating and compiling all software documentation into a standard format and transitioning documentation into wiki format.• Strategized and managed a decommission of legacy software portfolio and migrated department work processes and data to an in-house ERP system. • Supervised approximately 30 projects at a time, delivering standardized work processes for all World Headquarters and United States operations.

• Fostered relationships across the UI/UX, Engineering, Development, and QA disciplines to manage the end-to-end implementation of an organization-wide design system for web application development. • Cultivated stakeholder relationships to manage conflicting priorities and respond to rapid organizational changes.• Facilitated project success by translating business objectives into technical requirements as actionable project milestones, stories and tasks. • Brought twelve applications to production in one year by implementing Agile/Scrum methodologies.

• Appointed as the technical lead in initial implementation of a web-based case management software with direct oversight of a three-member outsourced team based in India and a five-member internal engineering team. • Deployed the solution to over 90 branch offices worldwide while collaborating with cross discipline leads in security, server infrastructure, procurement, and end-user engagement team to align organizational and vendor priorities. • Advocated for and implemented best practices by translating non-technical requirements to development specifications.

• Served as the technical lead in initial physical to digital record migration of an eight-practitioner private clinical practice with over 10,000 patients and over a million records to major Electronic Medical Records platform. • Achieved a successful migration while acting as a liaison with board of directors, stakeholders, procurement, vendor project manager, and end-user facilitators. • Designed security and privacy protocols to ensure HIPAA compliance in implementation.

• Built and led an Agile cross functional team to architect a laundry sorting, tagging and delivery system to support 400+ users handling over 65,000 daily garment intake at multiple sites in United States and Central America. • Built a roadmap and engineered the data migration from legacy system replaced by new software.• Managed front-end design and data structure architecture and led the hardware integration for barcode scanning and thermal printing.

• Oversaw day-to-day operations of over 45 Microsoft SQL Servers hosting over 1000 databases with over 14 terabytes of data.• Appointed to a lead role in data conversion, focused on designing conversion packages to migrate data from legacy SQL Server databases to a redesigned database with over 130+ tables with relational integrity.• Led cross-functional collaboration with stakeholders, development teams, server infrastructure, and security discipline leads.