• Manage North America data centers for BI, including all duties to support and grow the systems in the two room. Ensure constant uptime of the systems in the rooms, as well as organize, plan and implement successful disaster recovery tests annually. Plan out new systems, in terms of space, electricity, and network connectivity, as well as provide complete decommission of older systems. Baseline infrastructure operational support, administrative and maintenance duties.• Communicate with vendors and partners of the data center and other assets in the rooms and IT Infrastructure. Hardware quoting, evaluation and purchasing for BI locations.• Actively participated in IT audit of data centers• Partner with IT team members globally and the client community to deliver IT systems that utilize underlying technology solutions in support of business objectives to improve productivity and enhance processes. Perform analysis, interpretation, identifying trends and taking corrective action and accountability for underlying technology within the respective area. • Project Lead/Manager for IT INF projects• Current System Lead for the Cisco UCS environment, HPe Blade Environment and Cisco WDM Fiber environments.• Assist and support other Americas computer room sites and hardware upgrades (computer and network).• Implemented many technologies into the data center, including NetApp storage (Metrocluster, backup and non-productive environments), Hadoop clustering, HP SAN hardware refresh, Cisco ACI, vSAN, DWDM upgrade, VMware upgrades, among others.• Core team lead for 2018 HW RfP• Manager of data center contractor team, including all aspects of team leadership, hiring, and development.• Partner with IT team members and the client community to deliver IT systems that utilize underlying technology solutions in support of business objectives to improve productivity and enhance processes. Analysis, interpretation, identifying trends and taking corrective action.

- Maintain daily operations for 500+ users in 3 different locations and became the key point of contact for troubleshooting issues. Provide Windows 2008/2012 administration and Microsoft SQL Server 2008R2/2012 administration, including high-availability and troubleshooting performance. - Manage Active Directory and GPO, DNS, DHCP, Print Servers and Remote Desktop services Managed File Servers and Distributed File System (DFS), including replication (DFS-R). Designed and implemented AD Security Policy to harden and improve security posture of the organization.- Systems operations monitoring, alerting and automatic remediation (Systems Center 2012 Ops Manager). - Configure CISCO switches, routers, and firewalls, including configurations. Managed IIS 6/7/7.5 web servers and SMTP servers, in addition to configuring Microsoft Network Load Balancing. - Project manager for FY2013 on-time completion of Exchange migration to Office 365 throughout company, FY2014 on-time completion of Microsoft Great Plains migration from 2010 to 2013, including multi-tier systems upgrade and FY2015 upgrade of ESXi from 5.1 to 5.5 and the addition of a second cluster. - Manage system backups (MS System Center DPM 2012, Microsoft Azure and Veeam), and provided disaster recovery planning. - Manage remote VPS servers and DMZ websites. - Participated in corporate office move, including relocating storage/server infrastructure. Responsible for the daily operations and work products of the systems engineering team, in addition to hands-on implementations of highly visible, highly complex systems projects.- Establishes and maintains project plans, including formulation of the overall project schedule, assessment of vulnerabilities and impacts, and cost/time estimates. Research and evaluate emerging technologies and services, as well as provide ongoing suggestions to company management of the best practices to improve company’s IT operations.

Provide Windows 2008 administration, VMWare VSphere VM administration, and VMWare View VDI administration. Thin client update and management through HP Device Manager. Implemented Lync 2013 in pilot group. Assisted with the implementation of EMC VNX 5300 storage hardware.

Provide Windows 2008 administration, network/VPN administration, Hyper-V VM administration, and security/firewall monitoring. Also manage web/infrastructure servers, AD/DNS, listserv software, ISCI SAN/NAS systems and network load balancers. Oversee and manage entire Cisco Unified Communication suite (CUCM, CUPC, Unity), and Cisco network infrastructure (switches, routers, wireless access points). In charge of disaster recovery (DR) and backup operations. Design and implement new solutions as well as upgrade existing infrastructure.

Primary duties included complete responsibility for enterprise backup management using Veritas NetBackup Enterprise Server. Provided complete Active Directory maintenance and support for entire company, as well as daily support of Citrix MetaFrame infrastructure. Managed Exchange 2000 infrastructure and assisted in migration to 2003. Served as a Tier 2/Tier 3 escalation point for any issues relating to the enterprise and production server infrastructure. Documented engineering standards, proposals, and/or recommendations for system design, engineering changes, and configuration management. Assisted and maintained Cisco Switches and Routers. Assisted with the installation and configuration of remote location systems and hardware.

Analyze the current technology architecture at NIH's Clinical Center, as well as understand the business, data and application requirements to support a new clinical research information system. Specify a new Windows Server 2000/SQL Server 2000 infrastructure environment that would support the future integrated clinical research information system architecture. Develop a migration strategy to transition systems from current to future recommended state. Oversee the integrity of the operating IT environments created for development, testing and production. Install configuration management tools, including PVCS Version Manager and Tracker.

Built and configured Windows servers with IIS, SQL, Exchange or Citrix software. Setup and configured production SAN hardware and maintained server uptime at 99.5% or better through the year. Configured the Windows 2000 Active Directory servers, and performed a migration from the NT/NetWare environment to Windows 2000. Responsible for ensuring the day-to-day operations of the Windows domains (including domain controller operations, WINS, trusts between other sites, and backup and restore operations). Collaborated with WAN Team with the configuration of Cisco routers and Catalyst switches, as well as troubleshot problems with the network and various VLANs.

Managed all Windows NT/2000 Servers, services and workstations, including e-mail servers. Provided extensive network administration, including full network analysis, troubleshooting, and implementation of new technologies. Configured Cisco Routers, HP Switches, and other network hardware to load balance the Internet connection across multiple connections.

Provided network consultation to SoftMed customers throughout the US, supplying full network analysis, troubleshooting, and implementation methods. Implemented SoftMed software. Supported Windows and Citrix environments.

Maintained all LAN/WAN networks, extranet/intranet, e-mail, firewalls, and other hardware, including REUTERS Sun/Sparc UNIX news feed. Assisted with the installation and configuration of eight remote locations and the VPN WAN that connected them. Setup and configured hubs and switches for each location.

Maintained Novell/Microsoft LAN and supported all aspects of network administration, including setting up users, maintaining accounts, and file and printer maintenance, as well as converted workstations to Windows 95. Integral in setting up hardware including additional hubs, printers, routers and firewall. Assisted in telecommunications problems and setup issues.

Created a demo of Boatman's Bank client access software.

Assisted with computer issues, software programming, Excel worksheets, Access databases, and other administrative duties.