Maureen Jacobs Email & Phone Number

South Africa

Johannesburg Area, South Africa

To manage the application, implementation, development, promotion and maintenance of Emergency Response Planning systems to ensure compliance with all relevant legislative requirements. some of the key responsibilities includes: - Reviewing and drafting of Corporate Emergency Plan - Reviewing Local Emergency Response Action Plans for airports - Develop and maintain a high performance ERP Team - Establish and maintain relationships with ex- and internal stakeholders - Manage, plan, coordinate ER within the organization and partner airlines - Provide ER Training throughout the organization

George Area, South Africa

Responsible for successful management of the station, in accordance with sound business principles in line with the business and corporate strategies of the organization, applying total quality management principles and safety regulations at the station:Monitor and maintain acceptable customer service delivery standards Ensure that Service Level agreements are defined, agreed and adhered toRegular monthly sales visit to discuss key customer needs and direct sales target improvement.Targets are agreed with Service Providers / Handling CompaniesEnsure Service Improvement opportunities are identified and implementedMaintain safe working conditions at the stationMonitor Station operations compliance with safety standards and proceduresImplement safety improvement proceduresImplement Performance management Ensure discipline is maintained – implement all HR policies and procedures.Identify training needs and on the job training requirements and ensure that employee training and development is done Hold regular station meetings with staff

Or Tambo International Airport

My duties included:Supervising daily operations; Implemented changes or improvements concerning the daily operations;Monitoring staff skill levels and determined training needs;Reviewed Airport Regulations; Worked closely with other stakeholders to ensure smooth working relationships and the safe and orderly operation of the airport operation

Or Tambo International Airport

My Duties as a representative of the Airline were inclusive of but not limited to:Supervising the Airline appointed handling agent's daily operational activity;Ensuring compliance with the Service Level Agreement (SLA);Participation in stakeholder engagements that were necessary for ensuring compliance with required safety standards;Assisting passengers during irregular operations as well as attending to complaints from time to time.

Or Tambo International Airport

Provided passengers (in and outgoing) with excellent customer service in all related areas, as well as handling of all departments and overseeing staff to ensure smooth operations.Key Roles:• Reservations /Pre-flights / Queues• Voyager• Concessions• Check-In• Lost Property• Tarmac duties• Delays, cancellations, re-route, over-flight procedures• Load and Trim• Radio Communication• Daily Sales• General Office administration• Stationery orders• Stand in when Supervisor is on leave