• Freelance marketing projects• Literature and marketing material design• Customized sales and customer service training

• Developed and presented customized training programs for sales, telemarketing and customer service • Scripting for in-house call center and specific client calling campaigns• Created and implemented market research measurement tools • Screen, recruit and general staffing concerns for in-house call center as well as for client employee searches • Design of marketing campaigns, direct mail, advertising, literature and proposal generated projects• Field sales and contract negotiation as necessary• All internal finance functions; from payroll to budgeting

• Screening, hiring, managing and training for 10 inside sales representatives • Strategic planning and implementation of sales campaigns• Alignment of sales territories• Scripting of sales campaigns• Development and implementation of sales incentive programs• Discretionary decision making with reference to customer satisfaction

• Claims investigation and resolution including shortages, pricing discrepancies, damages, returns, transfers and co-op advertising for National Accounts• Interfacing with customers as well as field sales• Time management• Performance management

• Sales administration function for National Account Manager• Creating and maintaining accurate customer records of specific purchase plans, financial status and product availability• Troubleshoot customer problems