Maureen Murphy Email & Phone Number

Manager of Software Engineering. Directly manage multiple US-based Scrum teams, as well as off-shore contractors.Enable team to enhance/scale/support web based tools, for both clients and call center staff. Process improvement, product partnership, stakeholder engagement. Ensure customer reported defects are handled promptly and facilitate critical incidents. Collaboration with Product, Data, Project Management, Leadership, and stakeholders.Project managed several Revenue Cycle Management and Salesforce related development initiatives.Personnel management, including hiring, performance reviews/warnings and coaching.Fully Remote position.

Manager of Software Engineering. Directly manage three US-based Scrum teams, and indirectly support contracted off-shore Scrum team. Ensure effective throughput and quality delivery of Inventory tools and widgets for customers. Identify and coordinate team training needs. Assist in coordination of work across Release Train and others in the company. Ensure customer reported defects are handled promptly. Critical Incident management. Performance reviews and coaching.

South Burlington, Vt

Manager of Customer Support team of 15 agents. Led efforts to integrate mature support practices, including customer surveys, backlog reduction, knowledge base expansion, organizational structure changes.Built reports and researched insights into issue root cause, customers satisfaction, educational opportunities.Project manager of migration efforts from aging CRM to SalesForce.Worked directly with customers to handle escalations and mitigate problems.

South Burlington, Vermont

Member of LACE (Lean Agile Center of Excellence)Change Agent for Scaled Agile Framework (SAFe) adoption across entire development organization. Project Manager, Coach and Mentor guiding teams to take steps towards Agile improvements and SAFe implementation.Certified SAFe 4 Program Consultant (SPC), October 2018.

Williston, Vermont

Operational Project and Program Manager working with Vermont Health Connect.Project manager for highest profile operational programs -- Monthly Medicaid Renewal, Yearly Open Enrollment. Project manager for several key IT projects: Enrollment Integrity Initiative, RRV (Renewal and redetermination verification), EE005 Automation - Change of Circumstance NotificationEstablished/owned processes to bring federal policies into operational daily rigor. Established new program, Healthcare Eligibility and Policy Operations. Prioritization, sprint definition, work assignment, mentoring, documentation, process flow definition, and working with many stakeholders across different departments.

Winooski, Vt

IT team included Systems, Network, Security and Help desk teams.Team responsibilities include: end user support, implement and support of internal andcustomer systems across four data centers, support of development and sales efforts,assessment of new technologies such as converged infrastructure and cloudtechnologies, hardware/vmware deployment automation, design and implementation ofdisaster recovery system, implementation and maintenance of help desk ticket system.

Winooski, Vt

Manager of engineering team responsible for automating software deployment/releases. Softwareinstallation and upgrade knowledge first gained through hands on practice, followed bydevelopment of new tools and methods to see sizable reduction in time spent implementing systems for internal and external customers.

Winooski, Vt

Performed as Manager of team of BI analysts, as well as directly contributing to performing technical tasks. Responsible for development and support of all CPG and retail customer and internalreporting needs, as well as support of advertising campaign technical database needs. Use of SQL, SSRS, SSIS, Data Warehouse, MS Excel.

Manager of Imaging Solutions Support Operational teams, including Level 1 and Level 2,for Application, Hardware, Interface, Product Upgrade, and Proactive Monitoring support.Accountable for Support Center staff responsible forsupporting/servicing/customizing/upgrading the RIS-IC application across 220+ clientsites.