Maureen Ortiz Email and Phone Number

Responsible for more than 3,800 individual and corporate accounts.Support sales reps in opening new accounts and upgrading existing service.Quickly and effectively solve customer challenges.Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.Was the main point of contact for customer cancellation requests via telephone, mail, email and fax.Offered alternative pricing, equipment or solution to maintain the relationship Applied use of proper phone etiquette, grammar and writing skills during each interaction with customer'sUsed Negotiation and collaboration to overcome objections and retain customersAssisted management with special projects and tasks as needed

Responsible for handling incoming calls, inquiry resolution and processed paperwork for customers.Used computer software applications to assist customer inquiries.Resolved routine customer service requests relative to billing Interacted with internal and external customers to resolve issues accordingly.Handled an average of 70 incoming calls per day in a call center environment