Responsibilities include:-Support remote users using remote desktop management tools.-Troubleshoot & resolve problems with end-user equipment & software.-Support the latest Windows/Mac operating systems.-Diagnose and resolve complex end-user support issues.-Escalate issues to appropriate teams within IT as needed.-User account provisioning and maintenance.-Supervise the user onboarding service including provisioning of hardware and access for users-Microsoft AD administration – account maintenance, unlock accounts, password reset

Responsibilities and experience include:-Conducted installation, upgrade, and issue resolution tasks for over 1500 devices, maintaining a 95% resolution rate within established timelines-Managed classified and unclassified Windows servers, achieving 99% uptime and implementing proactive security measures resulting in zero security breaches-Revitalized the cyber posture of the command as Information Systems Security Officer by reinstating the Public Key Infrastructure (PKI) program, enabling uninterrupted mission critical planning and resulting in a 50% reduction in security incidents-Administered accounts for a user base exceeding 2,000 within Active Directory, ensuring 100% compliance with DoD guidelines-Provided effective leadership as a team overseer, coordinating pre-deployment drills across 8 units and ensuring seamless system deployment from land to sea with a team of 20.

Responsibilities and experience include:-Enforced physical/network policies and conducted vulnerability assessments for eight locations and 29,000 customers on unclassified and classified networks -Led Security Operations Center (SOC) in weekly training sessions, achieving 24/7 threat detection and management capability-As a part of the Cyber Inspection Team, managed 11 Standard Operating Procedures(SOP) leading to obtaining Authorization to Operate(ATO) and passing Cyber Readiness Inspection-As a lead trainer for Information System Security Officers (ISSOs) throughout the region, successfully administered training-Reviewed vulnerability reports from scans, collaboratively prioritized and remediated critical, high, medium, and low vulnerabilities.