Maurice Moore

Maurice Moore Email and Phone Number

Director NOC - Public Sector @ Lumen Technologies
Surprise, AZ, US
Maurice Moore's Location
Surprise, Arizona, United States, United States
Maurice Moore's Contact Details

Maurice Moore personal email

n/a
About Maurice Moore

Experienced Program Management Office Manager with a demonstrated history of working in the information technology and services industry. Strong program and project management professional skilled in Wide Area Network (WAN), Windows 7, Technical Support, Security, and Servers.

Maurice Moore's Current Company Details
Lumen Technologies

Lumen Technologies

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Director NOC - Public Sector
Surprise, AZ, US
Website:
lumen.com
Maurice Moore Work Experience Details
  • Lumen Technologies
    Director Noc - Public Sector
    Lumen Technologies
    Surprise, Az, Us
  • Lumen Technologies
    Senior Engagement Manager
    Lumen Technologies Sep 2020 - Present
    United States
    State of Arizona (AZNet III) - Lumen, Phoenix AZ, Sept 2020Engagement Manager of the AZNet Program servicing the State of Arizona. Responsible for all Voice, Network, Security and Call Center platforms for the AZNet contract. This includes up to 70 employees and 14 direct FTE reports including – 1 Engineering Manager, 1 Call Center Manager, 1 NOC Manager, 1 Service Manager, 7 Senior Project Managers, 2 Carrier specialist and 1 Billing specialist on the AZNet Managed Services Contract. Mentoring and providing leadership for all employees including technicians, engineers, billing, service desk and carrier staff to ensure compliance with all contract policies and procedures. Other responsibilities include overall contract budget, forecasting and escalations. Current contract includes over 125 different state agencies with more than 700 offices statewide.• 24x7 Network Operations Center (NOC)• Palo Alto Security / Firewalls• UCCE Call Center Platform with 4000+ agents• CORE Data Center Refresh
  • Centurylink
    Pmo & Engagement Manager
    Centurylink Aug 2012 - Aug 2020
    Phoenix, Arizona Area
    CenturyLink PMO manager for the AZNet II program, responsible for 15 Project Managers with over-sight of all project activities throughout 125 state agencies and over 700 facilities throughout Arizona. Customers include the Governors office, Department of Public Safety and all other agencies making up the State of Arizona. Administer and uphold organization standards program and project management processes. Handle all aspects of project planning, requirements gathering, scheduling and work planning, communications, issue resolution, cost tracking, financial reporting and change management. Ensure delivered projects meet design specifications and quality standards in a timely manner. Oversee all Network (Cisco routers and switches), WAN (frame relay, MPLS, T1, MOE) and Telecommunications (Cisco VOIP technologies, CME, IVR/ACD) installations within this multi-million dollar 5 year contract.Management of Carrier Team, Billing and engagement manager for ASU contract.
  • Adot
    Information Technology Central Supervisor
    Adot Dec 2000 - Aug 2012
    Phoenix, Arizona Area
    • Management responsibilities include 17 direct reports providing technical support to over 2500 users and computers, 300 Blackberries and 61 servers throughout Arizona. Responsible for technical support at 73 facilities.• Project Management responsibility include all IT related projects within Maricopa County while utilizing Planview to manage our projects time, scheduling and budget. Currently responsible for projects/service requests dealing with cabling (CAT5e, CAT 6, coax and fiber), switches (HP and Nortel), Cisco & Nortel routers, wireless computer, wireless phone antenna/repeater installs, DSL/T1 circuits, remodels, complete new office setups, voice circuit coordination and Video Conference room installs throughout the state with Polycom HD codecs utilizing H.323 protocols.• Provide all managerial duties including hiring/terminating, budget, timesheets and day to day escalated support issues for all direct reports• Supported technology structure includes Citrix (XenApp), Windows 7, XP, Vista, MAC OS X Server, Lion, Snow Leopard, Leopard, Windows Server 2003 / 2008 and Blackberry Enterprise Server (BES), Exchange 2003 / 2007, SQL, Mainframe, Zebra Credential Card Printers, Office 2007/2010, Nortel & HP Switches and all wireless device encryption for security (laptop and blackberry) via Guardian Edge.
  • Adot
    Hardware Manager
    Adot Jul 2004 - Jun 2006
    Manage a team of hardware technicians to service all IT equipment for ADOT statewide.
  • Adot
    Pc/Lan Technician
    Adot Dec 2000 - Jul 2004
    Working as a computer field tech for PC/LAN servicing 13 West Valley sites, I handled all computer, server and printer problems within each site including Ethernet and Token ring environments within LAN and WAN. Provide customer service and support to MVD, Construction and Landscaping field offices. Dealt with Zebra, HP and Lexmark printers and all other hardware and software related issues (Windows XP, 2000, NT, Exchange, TPX, PComm, Advantage, and Microsoft Office).

Maurice Moore Skills

Servers Cisco Technologies Windows 7 Microsoft Exchange Hardware Security Technical Support Software Installation Wan Blackberry Enterprise Server

Maurice Moore Education Details

Frequently Asked Questions about Maurice Moore

What company does Maurice Moore work for?

Maurice Moore works for Lumen Technologies

What is Maurice Moore's role at the current company?

Maurice Moore's current role is Director NOC - Public Sector.

What is Maurice Moore's email address?

Maurice Moore's email address is ma****@****ink.com

What schools did Maurice Moore attend?

Maurice Moore attended University Of Saint Mary, Santa Barbara City College.

What are some of Maurice Moore's interests?

Maurice Moore has interest in Marketing, Management, Basketball, Football.

What skills is Maurice Moore known for?

Maurice Moore has skills like Servers, Cisco Technologies, Windows 7, Microsoft Exchange, Hardware, Security, Technical Support, Software Installation, Wan, Blackberry Enterprise Server.

Who are Maurice Moore's colleagues?

Maurice Moore's colleagues are Cathy Kaiser, Jeff Ledford, Chance Nunez, Doug Fisher, Naveen H S, John Marvel, Viral Saraiya.

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