Maurice Sharp Email & Phone Number

Leeds, England, United Kingdom

I manage a team of specialist trainers to deliver onsite and online modules to care homes across the UK and Ireland. I was brought on board to develop the team, create and implement new processes to improve efficiency whilst achieving KPIs, and ensure the quality of training is of the highest standard. I am responsible for designing bespoke training.

London, United Kingdom

• I managed and developed a fast paced, revenue-based team of six in-office trainers and ten external associates delivering remote and on-site training to schools across the UK and around the world. My role was to lead.
• Introduced formalised appraisals and supporting professional development for my team, leading to increased engagement and improved output.
• Create new product implementation and resources for the department and wider company.
• Setting up new virtual learning training as a replacement to onsite visits post Covid, this includes changing the content to be suitable for online teaching and introducing face to face trainers to online technology.
• At the beginning of Covid, I created bespoke webinar and training content to encourage customers to keep using their products and adapt to children learning at home. This was also an opportunity to cross sell other.
• Scoped, developed and implemented team specific KPIs to improve client retention and improve profitability of the Training Team.

London, United Kingdom

I managed software implementation and training across all learning products, including literacy, numeracy and assessment for over one hundred clients at a time. Often creating and delivering bespoke training plans and interventions for specialist customers for example schools in special measures and Pupil Referral Units. I would deliver training to all.

London, United Kingdom

• My rain role was to deliver software training across all Renaissance learning resources to schools across the UK and EMEA.
• Managing over 120 customer accounts at one time taking schools through a smooth implementation and helping them get the most from their purchased product. With so many accounts I had to prioritize workload and stay in.
• Created bespoke and detailed training plans for specialist schools.
• Delivered and created content for customer workshops and webinars.

Before being promoted to Implementation Specialist, I worked in the Customer Services department as Renaissance Place Coordinator (RPC). Renaissance Place is the name given to the bespoke customer websites which provide access to our cloud-based programmes. The sites host sensitive student data, which I was the only member of non-management staff permitted.

Heathrow Airport

My team was responsible for ensuring that all WHSmith stores within Heathrow Terminal One were correctly stocked. As Team Supervisor, my responsibilities included: taking delivery of stock, checking electronic invoices, working with individual store managers to optimise stock levels, and ensuring that all team members were tasked with moving stock to the.