Maurice Sharp Email & Phone Number

Leeds, England, United Kingdom

I manage a team of specialist trainers to deliver onsite and online modules to care homes across the UK and Ireland. I was brought on board to develop the team, create and implement new processes to improve efficiency whilst achieving KPIs, and ensure the quality of training is of the highest standard. I am responsible for designing bespoke training agendas and implementation plans for customers based on their individual needs, ensuring they get the most from the Coolcare software and a return on their investment.Key roles and responsibilities:· Manage the Training Team and create an environment of continual learning and excellence, with individual development plans for each individual to achieve our KPIs and business objectives.· Develop a collaborative relationship with our customers through regular conversation and industry insight. Design bespoke training plans, tailored to their unique business requirements and challenges, with clearly defined training delivery schedules and regularly scheduled feedback review sessions.· Scope and develop team processes focused on enhancing the effectiveness and profitability of training for both Coolcare and our customers, including improving the planning and booking of customer training, and developing a suite of virtual sessions reflective of the current global situation.· Measure the success of the team through regular reporting and analytics, reporting to senior leaders and the wider business to share the team’s challenges and successes.· Create a collaborative working group with the Training Team, Customer Success, IT Support and Developers to ensure our training materials and deliverables best reflect the latest software updates and industry challenges, reducing the knowledge gap between the teams to better support our users and ultimately improve their experience and satisfaction with our products and services.

London, United Kingdom

I managed and developed a fast paced, revenue-based team of six in-office trainers and ten external associates delivering remote and on-site training to schools across the UK and around the world. My role was to lead the team to deliver all sessions in as effective and efficient way as possible, ensuring that all clients have the best experience imaginable and receive training that is industry-leading and impactful.Role accomplishments:• Introduced formalised appraisals and supporting professional development for my team, leading to increased engagement and improved output.• Create new product implementation and resources for the department and wider company.• Setting up new virtual learning training as a replacement to onsite visits post Covid, this includes changing the content to be suitable for online teaching and introducing face to face trainers to online technology like Zoom, Teams and Webex.• At the beginning of Covid, I created bespoke webinar and training content to encourage customers to keep using their products and adapt to children learning at home. This was also an opportunity to cross sell other products to existing customers.• Scoped, developed and implemented team specific KPIs to improve client retention and improve profitability of the Training Team.• Creating a new tiered subscription package that clients can renew every year, replacing the previous model.

London, United Kingdom

I managed software implementation and training across all learning products, including literacy, numeracy and assessment for over one hundred clients at a time. Often creating and delivering bespoke training plans and interventions for specialist customers for example schools in special measures and Pupil Referral Units. I would deliver training to all staff levels from Teaching Assistants to School Governors and enjoyed tailoring my approach based on the audience.Role accomplishments:· Analysing student data and putting together improvement plans for underachieving or struggling children. · Undertook the interim role of Corporate Trainer, managing the onboarding and induction of new starters across the company. I set continuous professional development plans for new staff and ensured the rollout of such when the role was handed across to a permanent hire. · Mentored the Coaching Team in developing their skills allowing them to train across multiple products.· Delivered and created content for customer workshops and webinars· Set up the local Australian region Implementation Team on site, ensuring local time delivery of professional development on Renaissance products for the first time. I continued to support and develop this team and support them with the resources at my disposal.

London, United Kingdom

• My rain role was to deliver software training across all Renaissance learning resources to schools across the UK and EMEA.• Managing over 120 customer accounts at one time taking schools through a smooth implementation and helping them get the most from their purchased product. With so many accounts I had to prioritize workload and stay in regular contact with every customer.• Created bespoke and detailed training plans for specialist schools.• Delivered and created content for customer workshops and webinars.

Before being promoted to Implementation Specialist, I worked in the Customer Services department as Renaissance Place Coordinator (RPC). Renaissance Place is the name given to the bespoke customer websites which provide access to our cloud-based programmes. The sites host sensitive student data, which I was the only member of non-management staff permitted to handle. I worked closely with schools to format the information, and correctly load it to their individual websites through Renaissance Learning's site administration tool.Being placed within the Customer Services department, I also dealt with customer enquires ranging from technical support issues, to advising how best to maximise results with our reading and maths products. This position involved both telephone and online chat support.I worked closely with the Sales department to process new customer orders and renewals, as well as handling the purchase of additional licenses.

Heathrow Airport

My team was responsible for ensuring that all WHSmith stores within Heathrow Terminal One were correctly stocked. As Team Supervisor, my responsibilities included: taking delivery of stock, checking electronic invoices, working with individual store managers to optimise stock levels, and ensuring that all team members were tasked with moving stock to the correct location in a timely and efficient manner. This position involved dealing not only with customers, but also with senior leaders within WHSmith, and members of BAA Heathrow.