Maurice D. Greer Email & Phone Number

United States

United States

• Consults with Line of Business to evaluate & execute complex operations or technology processes through development of end-to-end solutions that optimize process efficiency, reduce processing time, & mitigate risks.• Conducts complex business diagnostics to identify, quantify & prioritize value creation project. • Cultivates & presents business case, implementation deliverables, cost-estimates, & cost-benefit analysis to influence senior leadership on process improvement opportunities that assist in accomplishing business objectives in a more efficient manner.• Uses comprehensive view of organizational processes to facilitate redesign of complex, cross-functional projects. Understands & develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations & business systems.• Leads efforts to improve quality and/or minimize process cost. • Utilizes data analysis & process modeling to craft appropriate solutions that meet business requirements. • Assess risks associated with current & proposed processes against business objectives & ensures alignments with organization’s risk appetite & risk management framework.• Mentors individuals & teams to build capabilities. • Leverages strong relationships with Line of Business to ensure continuous improvement after initial implementation.

Decatur, Alabama, United States

Mentor less experienced colleagues to help them advance their careers. Provide analysis of current Engineering Operations systems or processes for the purpose of creating efficiencies and/or cost reductions. • Serve as Project Manager for assigned Minor Initiatives. For Major Initiatives, perform Coordination, Planning Scoping, and Sizing prior to formal Project Kickoff by assigned Project Manager.• Honored as three-time awardee of the Engineering Operations “Star” Award. • Directed and mentored Team Business Analysts, TSYS V-Region Account Purge Analysis and TSYS Contract Pricing Addendum Projects - Process Improvement/Internal Operations streamline, cost savings of approximately $798,000 annually, and $713,000 over life of contract, respectively.• Coordinated Overnight Debit Card PIN Mailers Project – Process Improvement/Internal Operations streamline for Card Operations, cost savings of approximately $144,000 annually.• Spearheaded Change Charge Off Status When Paid in Full Project – Process Improvement/Internal Operations streamline for Collections and Recovery Line of Business, cost savings of approximately $120,000 FTE expense annually.

Decatur, Alabama Area

Direct Management of DDA and ODP Collections Lines of Business, Administration of BankCard Collections.• Focused on Customer Retention with all Call Center Collection Teams as well as provided delinquency, risk, and loss mitigation.• Provided Call Center teams management, employee engagement, morale, growth, development, welfare, and evaluation.• Coordinated and Analyzed Call Center IT resources to drive maximum efficiencies• Developed operational policy and procedure, strategies, goals, best practices, and training.• Performed budget and expense control.• Networked, Interacted, and Developed new cooperative relationships and procedures with other Depts.

Decatur, Alabama, United States

This Line of Business was previously outsourced. Established successful Start-up, Development, and Direct Management of DDA and ODP Collections Lines of Business• Twice awarded BBVA Compass “Better as One” Award (Risk Mitigation & Governance highest honor).

Huntsville, Alabama Area

Operations, Service, Sales and Client Relations, Marketing, Education/Training, and Legal Activities. • Licensed by State of Tennessee as Collection Location Manager 1993 - 2011. • Implemented and coordinated electronic transfer of accounts, remits, and reports for time/cost savings.• Revised, automated, and implemented in-house skip-tracing and procedures for time/cost savings. • Provided employee training and updating on FDCPA and other Federal/State laws.• Top account administrator, North AL - personal average annual business volume over $30MM.• Initiated and implemented Company licensure and business expansion into States of TN, NC, and LA. • Developed and implemented custom programming to service $29MM client without hiring additional personnel or substantially adding additional overhead expenses.• Instituted and taught Company’s first formal ACA-based Collector education and training program.• Wrote Company’s FTC Red Flag Rules.

Education record

Certificate, Program Management Foundations

Certificate, Program Management

Sales, Distribution, And Marketing Operations

School of Sales and Marketing

Education record

Insurance, Collection, and Office Management Course

Tennessee Collection Location Manager License, Collections

Tennessee Collection Location Manager Examination and License

Education record

Education record