Mauricio Alanis

Mauricio Alanis Email and Phone Number

Consultor en Mercadotecnia especialista en Servicio al Cliente. Más de 15 años trabajando en equipo con la empresa para aumentar el número de Clientes Satisfechos que Recompran y Recomiendan. @
Mauricio Alanis's Location
Vista Hermosa, Nuevo León, Mexico, Mexico
About Mauricio Alanis

Todos somos clientes y es la razón por la que tenemos derecho a un servicio inigualable para que se convierta en una experiencia inolvidable. Y esto como concepto es deseable.Falta que se convierta en una realidad dentro de la empresa.Por mi experiencia como Consultor en Mercadotecnia sé que la teoría que no se opera mantiene a los departamentos de servicio al cliente muy ocupados sin resultados.Y mientras la tasa de insatisfacción crece y la de abandono sube, la presión que reciben los responsables de Servicio al Cliente es cada vez mayor.15 años ayudando a las empresas a tener mas clientes satisfechos que recompran y que recomiendan me llevó a identificar los indicadores que nos permiten traducir la voz del cliente en cambios objetivos y medibles dentro de la organización para subir la tasa de retención, subir el porcentaje de lealtad y que los responsables en lugar de estar preocupados puedan ejecutar la teoría.Los negocios y las organizaciones se deben a sus clientes y los que realmente se enfocan en ellos, son los que se convierten en empresas y corporativos exitosos y que permanecen.

Mauricio Alanis's Current Company Details
Grupo Aga

Grupo Aga

Consultor en Mercadotecnia especialista en Servicio al Cliente. Más de 15 años trabajando en equipo con la empresa para aumentar el número de Clientes Satisfechos que Recompran y Recomiendan.
Mauricio Alanis Work Experience Details
  • Grupo Aga
    Partner
    Grupo Aga Oct 2010 - Present
    Monterrey Area, Mexico
    - Developing a strategic plan for a Marketing and Business consulting firm including SWOT Analysis, Short and Long-Term goals and performance indicators by business units.- Multiple consulting projects oriented to Customer Satisfaction, business process, marketing segmentation and sales and customer service.- Strategic and operational initiatives for a media company for its local health magazine. - Business development for a Marketing consulting firm in projects. - Strategic and Commercial advisor for a family construction company. - Universidad de Monterrey – Guest Teacher (Marketing)
  • Aaga Marketing
    Consultor
    Aaga Marketing 2010 - 2012
  • Calafia Bmt S De Rl De Cv
    Business Development Director
    Calafia Bmt S De Rl De Cv Jan 2010 - Oct 2010
    - Responsible for the business development, marketing plan, communications and public relations of the firm.- Contact with foreign firms to work alliances and representations. - Developed the firm’s strategic plan to focus at the correct market and segments.- Expanded the firm network of contacts and strengthening of its brand recognition, thru events in Mexico City and Monterey together with the Supply Chain Council.- Participated in consulting projects, regarding marketing and redefinition of market segments.
  • Axtel
    Business Marketing Sr. Manager
    Axtel May 2004 - Jul 2009
    - Responsible of the Business market acquisition and retention strategies, sales support, offers packaging, product pricing, market communication, sales tools and sales coaching.- Developed, launched and maintenance of the majority of products and services (50% of the business product portfolio), from the definition to the commercial launch. Working closely with Bell Canada executives.- Product Marketing Manager, achieving success with an innovative product for the Mexican market, becoming one of AXTEL’s Key differentiator products; leading to gain important accounts and increasing market share.- From the definition, development, launch, maintenance and enhancements of the service.- Special projects and complex bids responsible, increasing winning proposals hit rate for the business market, from 5% to 35% in two years. - Business marketing acquisition strategies, growing sales in government and medium segments up to 30%, working closely with government tenders to define strategies and wining offers with the sales teams.- Member of the Marketing PMI (Post Merge Integration) group, formed by key area executives, to lead the integration of Avantel after being purchased by AXTEL, achieving synergies of more than 1 million USD of savings and income in the Marketing department.- Sales training to reinforce products and services, promotions and discount plans to all the sales executives and sales managers in 15 cities, increasing sales by 20% and reducing offer errors.
  • Lucent Technologies
    Sales And Service Account Manager
    Lucent Technologies 1996 - 1999
    Monterrey, Nuevo León, Mexico
    - Responsible for one of Lucent´s key accounts for sales and service, achieving sales for over one million USD, exceeding sales quota by 10% each year.- Win back of the most important account for the company by exceeding customer service and increasing monthly orders by 15%.- Coordination of multifunctional teams (sales, marketing, sales support and technical support), to find the best solution for our customers.- Worked closely with US marketing, technical and sales teams.
  • Galvak
    Market Research Leader
    Galvak 1994 - 1996
    - Creation of a market share measurement system for the commercial sector in all Mexican cities, giving the top management a clear view of the market and the competitors reach and actions.- Responsible for the pricing and communication of offers and discounts to all regional offices.

Mauricio Alanis Education Details

Frequently Asked Questions about Mauricio Alanis

What company does Mauricio Alanis work for?

Mauricio Alanis works for Grupo Aga

What is Mauricio Alanis's role at the current company?

Mauricio Alanis's current role is Consultor en Mercadotecnia especialista en Servicio al Cliente. Más de 15 años trabajando en equipo con la empresa para aumentar el número de Clientes Satisfechos que Recompran y Recomiendan..

What schools did Mauricio Alanis attend?

Mauricio Alanis attended Rochat School Of Business, Esic: Business & Marketing School, Nice Satmetrix, Idesaa, Gustav Kaser Training International, Instituto Tecnológico Y De Estudios Superiores De Monterrey, Instituto Tecnológico Y De Estudios Superiores De Monterrey, Instituto Tecnológico Y De Estudios Superiores De Monterrey, Universidad De Monterrey.

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