Mauricio Maure Email & Phone Number

Alicante, Es

Alicante, Comunidad Valenciana / Comunitat Valenciana, España

Responsible for induction, development and coaching a team of call handlers. Developing scripts and essential tools to ensure handlers are able to provide essential information for over 200 countries.Accountable for day to day shift operation, and for the team results in relation to company standards. Assist the information analyst with call data received, ensuring it is recorded accurately and anomalies are reported for action. Ensure enquires received are dealt with a professional approach, in concordance with the company policy, and deal with difficult customers when necessary.Key part of the company customer's knowledge management and quality control initiatives, helping to collate accurate feedback on what customers are saying and helping to test the quality of the service.

Málaga, España

United Kingdom

Management and product distributionAfter sales service monitoringMarketing high-end jewellery, priced around £30´000Receiving, checking, reporting and displaying of goodsMaintain inventory level.Ensure that merchandise is exposed in order to meet the customers demandKeep an accurate inventory, both shop floor and stockroomImmediately report to my supervisor about stock levels and damaged goodsPresent new business strategies to increase productivityExecution of promotional events, conferences and fashion shows

Head of the store operationsRecruitment, training and development, performance, payroll, and scheduling of working hoursBusiness operations, including profit and loss, facility management, security, loss prevention and bankingOrders, receiving, price changing and handling of damaged goods, and their repaymentAccomplish monthly financial targets up to $500´000Final word regarding customer service related issuesEmployee safety and responsible for opening and closing the shop floorEnsure the staff level so they can effectively and independently operate the shopResponsible for training future shop line managersEnsure visual merchandise fulfil the expectations of the partner brandsMaintain the shop floor full with the necessary merchandise, and ensure the correct rotation between the store and warehouseAttendance at International Management Conventions in Miami and the UK

Genova, Italy

Management and product distributionAfter sales service monitoringMerchandise ordering and buying through authorized dealers Receiving, checking, reporting and displaying of goodsMaintain inventory level.Ensure that everything be exposed in order to meed the customers demandKeep a constant and accurate inventory, both shop floor and warehousesFind strategies to increase productivity

Master Of Science (M.Sc.), Communication, 21St Century Manager, Coaching, Diversity Management

Ba, English Language