CEO of Value Generation Services (www.valuegs.com)Researcher and Managing Partner of BSD (www.bsdesign.eu).Management Consultant in the field of CRM and Business ManagementClient Leader in Strategic Management, SocialCRM, Sales and Service Management and Organisational Development projects. Main customers: Toyota Financial Services, Kinto, Croce Rossa Italiana, Barilla, Vodafone, Facile.it, Linear - Unipol, Regione Lombardia, Presidenza del Consiglio, MIUR, Consob, Bocconi University.Founder of Chorally (www.chorally.com) and Sales Director from 2015 to 2017.Professional partner of the Placement Office at Bicocca State University of Milan and Contract Teacher in the field of Marketing and Social CRM. Contract Teacher at Fondazione ITSSI (Roma) and Scuola Superiore Sant'Anna (Pisa).Working on EEUU projects in the field of Entrepreneurship, Digitalization, Edu-Social Learning Solutions and Smart-Cities. Project Manager in European Projects funded by EEUU.Former Responsible of the Customer Management Forum in Fondazione IRSO, researcher in the field of CRM.Temporary Manager in Telecom Italia Learning Systems (TILS) - SDI Group as Operations Director (2007-2008).Leading a change management project in Vodafone Italy (from 2000) and training & development programs for the Customer Management of H3G Italy (from 2003). He also managed CRM and training & development programs for ING Direct, Poste Italiane, TIM, Telecom, Webank.Leading a strategy project in Monte Titoli – Borsa Italiana – Italian stock exchange (2001-2006). Andersen Consulting, Process Competency Knowledge Manager, EMEAI region (1997-2000)Researcher and consultant in organisational science with IRSO srl and RSO spa (1994-1997). Cooperating with academic institutions and universities, with several publications in the field of CRM, change and knowledge management, business planning.Specialties: Strategic and Organisational Development, Change Management, CRM and Social CRM, KM, Workflow Management, Web 2.0, ecommerce and Social Networking, Business Planning.