- Provide L2 and L3 System Support.- Assist Overseas Customers and Third Party Providers.- Design and implementation of Support protocols during Go-Live deployments in accordance to system specifications and customer requirements.- Interpret large datasets in order to create reports and overviews of operational system performance and business requirements.- Provide Training for end-users and external support technicians including the confection of user manuals and other learning materials.- L1/L2 on-site support (local and overseas)- Follow up of customer tickets on several Platforms ( TFS, Jira, SolveDirect, HP-ALM)

- Quality Assurance within the Agile Software Development matrix- Design and Execution of Test Cases - Defect management (Bug isolation, reporting and follow-up)- Integration and Factory Acceptance Testing during development and go-live stages (both in-house and on-site location)- Performance and stress testing of operational backoffice systems- Drafting and composal of Application documentation, including end-user manuals and training material

- Quality Control for Software applications- Design and execution of Test Cases- Drafting and composal of Application documentation- Defect management (Bug isolation, reporting and follow-up)

- QA team management- Defect database administration – Control, correction and approval of defects found by testers within the team- Team workflow coordination responding to project requirements - Side-by-side work with developers and producers across projects and worksites

- Quality control for mobile applications- Defect database management – analysis, verification and follow-up of any issues found during the development stage- Elaboration of detailed Test reports detailing the results of the quality control process

- Bilingual Customer Satisfaction and Technical Support for Motorola Mobile Devices in the US- Operation of CRM and inventory management systems