Mauro Tocco Email & Phone Number

London, England, United Kingdom

• Maintain regular and effective communication with clients and leaseholders
• Supervise site based staff, ensuring all people related policies and procedures are followed
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Procure goods and services, following procedures and policies
• Contribute to the preparation of management reports for a variety of stakeholders and attend management meetings are required

London, England, United Kingdom

• KEY ACHIEVEMENTS
• Responsible for leading by example and ensuring adherence with policies, procedures and values
• Remained a key focal point for clients, pioneered customer service excellence and provided solutions to queries
• Managed onsite staff, including rota, on behalf of the Building Manager and Assistant Building Manager, and led day to day residents operations
• Ensured adherence with health and safety regulations and carefully handled sensitive information
• Maintained exceptional customer service standards and established a continuous improvement focussed culture

Cheval Three Quays & Cheval Calico House

• KEY ACHIEVEMENTS
• Fully accountable for running the daily operations of the concierge department
• Maintained excellent standards in guest experience, from arrival through to departure
• Coordinated night audits to identify potential operational gaps and issues
• Managed the security and safety of a high-value buildings within a premium city location
• Organised staff rotas to keep the business fully resourced during peak business periods

Cheval Three Quays & Cheval Calico House

• KEY ACHIEVEMENTS
• Served as a health and safety champion in the business and established a health and safety focussed culture
• Appointed as a representative member in the employees consultative committee for over 2 years
• Managed rotas to provide maximum business coverage during peak business periods
• Maintained store areas and tracked stock orders by utilising the Procure Wizard toolset
• Remained vigilant for security risks by using CCTV coverage

Millennium Hotel London Mayfair

Completed duty manager training, supported senior management with daily operations, organised special requests for clients, ensured adherence with credit policies and provided leadership to front desk staff.

Millennium Hotel London Mayfair

Met with clients and maintained exceptional standards in customer services, administrated reservations, escorted guests to rooms and handled guest needs, promoted hotel facilities and uplifted revenues through guest loyalty.

Millennium Hotel London Mayfair

Supported various services covering table service, bar, buffet, room service and minibar, consulted customers on food and drink options in alignment with their interests and effectively worked with internal departments.

London, England, United Kingdom

Served customers promptly and maintained excellent customer service standards, consulted customers on menu items and processed sales transactions in alignment with company policies.

London, England, United Kingdom

Supervised staff and provided prompt solutions to customer matters, served as an ambassador for the hotel, warmly greeted customers and effectively conducted waiter duties.

London, England, United Kingdom

Processed sales transactions in alignment with company policies, operated tills in a busy environment and supported various high-profile sporting events.

Villasimius, Sardinia, Italy

Conducted a range of roles within a prestigious resort, maintained excellent customer service, remained vigilant for health and safety risks and promoted resort offerings to guests.

Managing Safely Course (Iosh), Health And Safety

Biiab Level 2 Award For Personal Licence Holders (Qcf)

Nvq Management Level 3, Management

Hospitality Training Course

Bartender Course

Operatore Culturale Per Il Turismo, Scienze Del Turismo, 108

University Apprenticeship, Tourism

Scienze Del Turismo, Gestione Dei Servizi Di Viaggio E Turismo, 100