Mavi De Vera Email & Phone Number

Philippines

Provides executive leadership oversight and strategic direction for Five9 PH's Services Team comprised of Professional Services, Customer Support, Technical Account Management and CS Operation Teams. Responsible for driving operational excellence, aligning cross-functional teams, and ensuring seamless service delivery to meet and exceed customer.

Philippines

- Overall leader of the Professional Services Center of Excellence (CoE) Team in the Philippines- Provides strategic leadership and oversight to ~100 Professionals (4 Sr. Managers, 3 Managers, 93 Consultants, Engineers, and Project Managers); dedicated and responsible for customer SaaS & premise implementations across all Genesys product lines delivering.

Philippines

- Oversees the entire Professional Services Delivery Operations in Manila, PH - from Genesys Engage Core, Genesys Cloud, PureConnect, Self Service and Artificial Intelligence (SS&AI), Custom Apps Support, Project Management and Quality Assurance Implementation. - Coordinates very closely with Global Leaders to drive best practices and standards among the.

Manila, Philippines

The PS Operation Manager will be responsible for the work activities, skill development and administration of the Professional Services implementation team based in Manila. Daily functions will include but are not limited to managing team assignments and scheduling, ensure teams are adequately trained and well prepared for customer engagements, provide.

Manila, Philippines

• The Service Delivery lead oversees offshore operations and is responsible and accountable for:
• Overall direction of offshore business process and service fulfillment activities
• Overseeing successful delivery of offshore service fulfillment activities based on contractual service level agreements
• Communication of strategy initiatives and budget management to client and ACN onshore engagement leads
• Financial management for offshore operations, including understanding and managing budget, tracking actual costs, reviewing expenses, and reviewing invoices for accuracy
• Consistent application of human resource processes including career development, salary review, re-sourcing, and performance management across the teamResponsibilities/Authorities Primary:

Manila, Philippines

- Manages client expectations and understanding of the contractual and commercial requirements for their area of responsibility. Provides and implements business-focused solutions in fulfillment of contractual obligations.- Is recognized as a business partner by client teams, always keeping the client perspective in mind when directing their area of.

Manila, Philippines

• Works with members of the client’s Training team to learn the Fulfillment job function training materials and then is certified to conduct training
• Leads training sessions with individual team members and groups of team members
• Is recognized as a business partner by client teams, always keeping the client perspective in mind when directing their area of responsibility.
• Manages client expectations and understanding of the contractual and commercial requirements for their area of responsibility.
• Accountable for deliverables assigned to area as specified in plan
• Ensures that deliverables meet the appropriate project/program, development, and quality standards.

Manila, Philippines

Key Responsibilities:- Handles 5 FTEs (5 Provisioners)- POC for four (5) premium accounts --- a leading provider of secure, reliable, and scalable connectivity to the global financial community; an establishment that operates a chain of discount stores across the US; a diversified financial services company providing banking, insurance, investments.

Reporting to the President and COO of the Company. Manages the learning of the organization’s workforce. Delivers system training sessions to clients and new hire employees; devises training strategies for the organization. Ensures Excellent Customer Service via variety of channels such as providing assistance and advice to clients using the organization’s.

Worked as a Technical Customer Care Representative under an ISP/Technical Support Program. Responsible for representing international clients to their customers by handling calls promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers. Extensively trained as a.

Manila, Philippines

Worked for Inbound Customer Service. Focused on helping our clients deepen and broaden their relationships with their customers. Dealt with inquiries, transactions & financial issues related to clients' accounts. Have been into extensive communication training as well as had been cooperative in the team, which I belonged to.Worked in the Outsource/Outbound.