Greets patients and visitors in a prompt, courteous, and professional manner. Answers and screen incoming calls, routing them throughout the clinic to appropriate offices/staff members. Assist in scheduling 75 to 100 patients’ appointments daily for 4 physicians and 2 MLP.Ensures that patient receives the “Patient Information Verification” Forms (Routing Slip) and instructs patient to review the form for accuracy and to note any changes in demographic or medical history on the form, once demographic changes are made in EPM/EMR the PSR initials the form and places it in the routing guide to alert clinical staff to update medical changes. If there are changes in insurance the “Patient Information Sheet” must be completed, and scan new cards into EPM and into EMR Run doctors schedule for the next day, and prepare patient records by checking EMR for all needed information based upon the last office note or physician orders. Make appropriate calls to gather any missing documents/reports. For new patient, ensure all necessary information has been obtained from the referring physician office. Takes hospital consults calls obtaining all pertaint patient information, and then forwarding that detailed information to the on-call physician. Scan medical documents, radiology reports, consultation report, MD progress notes, and insurance correspondence into patient EMR.Provides information to callers including directions, addresses, telephone numbers, scheduled appointments etc. Exercises discretion and interpretive judgment in frequent contacts with the public. Performs other duties as assigned by office manager. Facility Healthcare Operating System – NextGen EPM & EMR

 Performed insurance verification on accounts as well as pre-certification for specific procedures in the office. Performed collection follow up for secondary insurance claims where Medicare is primary. Performed customer service duties by calling patients on past due balances. Billed claims to various insurance carriers. Performed follow up duties on past due insurance and patient accounts. Worked on Claims Gear and Altra Point Software  Set Doctor’s appointments for consultations and surgeries Verified health insurance benefits with Medicare,Medicaid,Tricare, Blue Cross Blue Shield Posting payments, receipts, superbills, accounts receivable control Maintained patient confidentiality/privacy according to HIPPA guidelines Organized/updated patient files Worked closely with other doctor’s offices to secure patient medical files

Retail Loan processor for the outside sales team.