 Maintaining the relationship with the members and partnerso Monthly communication with the members, listening to themrecording what they are seeking for, helping the members achievetheir goals by providing consultancy, supporting, promotion andconnection.o Create a collaborative community environment amongst our membersthrough events and personal introductionso Communicating with the partners including the government andmedia for collaboration. Developing the membership and partnership. In charge of the operation including finance and HR, assist with the marketingand event.o Creating the monthly finance report and the event P&L report.o Offering the database training for the office intern.o Helping to do the marketing, including the official Wechat account,mailing list, official website.o Delivering the membership service via the Chamber marketingchannels to help the members to do promotion. Assist with the event planning, promotion and delivery. Build and grow thechamber brand through events, public relations efforts, brand awareness, andlocal specialized support.

 Maintaining the relationship with foreign translators, recruit new foreigntranslator. Arranging the project to the translators, assist the translators complete theproject in time with standard. Creating the project report with P&L and the customer feedback.

 Offering the online customer services for the US clients via the phone call andonline chat. Support new customer’s orders or inquiries from our overseas businesses. Identifies customer requirements and ensures that they are answered orrouted through to the appropriate support area. Manages customer escalations and ensures that these are answered, trackedand escalated as required. Escalates issues outside of service boundaries whena resolution is unable to be confirmed. Provides call backs and or call downs to our clients as required