• Demonstrated expertise in administering various platforms including Zoho Mail, Office 365, Google Workspace, GoDaddy, MailCheap, and AutoCAD, ensuring their smooth operation and maintenance.• Led and managed a high-performing IT team, driving successful project execution, fostering collaboration, and achieving exceptional results.• Managed relationships with third-party vendors to obtain and maintain online services such as email systems, websites, domains.•Efficiently handled online payments for various services, including email, internet, domains, landline bills, developer's servers, and products, while collaborating with software developers. Developed user manuals, policies, safety protocols, and implemented data recovery plans.

Proficiently installed and configured computer hardware, software, systems, and networks, ensuring optimal functionality. Expertly handled troubleshooting of desktops, laptops, and Microsoft Office software to maintain smooth operations. Managed procurement, monitored critical systems, and set up email accounts for seamless communication.

Conducted engaging internal online sessions on Microsoft tools, delivered comprehensive training on IT systems and policies, and offered technical support for communication and collaboration tools. Actively supported external IT events, achieved high ticket numbers, and demonstrated exceptional problem-solving skills in resolving IT issues.

Instructed and facilitated engaging technology classes for students, covering diverse programs and fostering creativity and technical skills. Utilized effective teaching strategies, promoted active participation, and created a positive and supportive classroom atmosphere.