Max Barron Email & Phone Number

Demonstrated exceptional leadership in building and fostering strong relationships within collision repair industry, effectively engaging with users, management, owners, and finance-level stakeholders.- Orchestrated outstanding customer service initiatives by expertly negotiating contracts, proactively addressing account concerns, and articulately conveying value proposition of all products and services to outperform competitive offers.- Spearheaded the management and growth for substantial client revenue portfolio, surpassing the impressive milestone of $700K.- Pioneered process improvement plans to strategically optimize departmental workflow, while displaying adeptness in troubleshooting and resolving Audatex software and hardware challenges.

Michigan, United States

- Manage sales activities within an exclusive geographical market area, leading to a 15% increase in sales revenue in the first quarter.- Cultivate relationships with national, regional, and local MSOs (Multiple Shop Operators), dealership groups, repair networks, franchises, and other high-value business targets, resulting in a 25% expansion of the customer base.- Collaborate with the sales and operations team to achieve monthly volume targets, achieving a consistent 10% growth in sales volume month-over-month.- Monitor service, delivery, and unit performance metrics, identifying areas for improvement and implementing strategies that led to a 20% reduction in service-related complaints.

Ann Arbor, Michigan

- Demonstrated exceptional leadership in building and fostering strong relationships within collision repair industry, effectively engaging with users, management, owners, and finance-level stakeholders.- Orchestrated outstanding customer service initiatives by expertly negotiating contracts, proactively addressing account concerns, and articulately conveying value proposition of all products and services to outperform competitive offers.- Spearheaded the management and growth for substantial client revenue portfolio, surpassing the impressive milestone of $700K.- Pioneered process improvement plans to strategically optimize departmental workflow, while displaying adeptness in troubleshooting and resolving Audatex software and hardware challenges.

United States

- Served as a primary liaison for a regional group of external stakeholders, throughout the company markets that include 18 states & Puerto Rico.- Lead client onboarding while working closely with clients to identify needs, including pricing approvals and process workflows.- Prepare campaign insights reporting, including data analysis and research using company CRMs.- Leveraged technical tools & quantitative data to manage campaigns to ensure at least 97% of client satisfaction & retention for KPI metrics.- Worked closely with Ad Operations to determine causes for customer success or failure to drive requirements for product/process enhancement & development.

Ann Arbor, Michigan, United States

- Demonstrated exceptional leadership in building and fostering strong relationships within collision repair industry, effectively engaging with users, management, owners, and finance-level stakeholders.- Orchestrated outstanding customer service initiatives by expertly negotiating contracts, proactively addressing account concerns, and articulately conveying value proposition of all products and services to outperform competitive offers.- Spearheaded the management and growth for substantial client revenue portfolio, surpassing the impressive milestone of $700K.- Pioneered process improvement plans to strategically optimize departmental workflow, while displaying adeptness in troubleshooting and resolving Audatex software and hardware challenges.

Ann Arbor, Michigan, United States

Provided technical support and guidance to end-users for hardware and software systems. Resolved tickets and complex user issues, while determining the need for further technical assistance.