Max Chavarria Email & Phone Number

Alajuela, Cr

Heredia, Costa Rica

Data Analyst focused on Worldwide key metrics and KPIs for the Customer Success Team. Understand the Business process and requirements to bring solutions on the decisions making for Directors, Managers, and daily basis follow. Achievements:- Standardization y synchronization process for all the KPIS for TAM business analysis on one source database.- Implement successfully new analysis tools from SAP Bobj for distinct Business Units as the business needs.- Implement the Jira dashboard for tracking the stories and following the work internal for the team to check the utilization of our daily basis and the new request. - Create Confluence pages based on Miro boards to create a standard for the documentation.- Design, validate and certificate the Data Analysis Dashboards for Tableau & Excel from different sources.

Develop and implement business standards and collector to have all the information needs for the business in one Datawarehouse repository for extract the information as the business needs. Achievements:- Implement the Tableau Dashboards logic from Ops Team to TAM Team to move the data analysis for Revenue, Credits, Bookings, Utilization, from Excel with Data manipulation to Tableau with Data Base standard and without manual intervention.- Get the accuracy of the systems and process 100% sync on real time for data analysis and consumption for all the resources, managers s and the directors.- Create new dashboards for data analysis for QBR, Daily business tracking and Summary views for granular detail of each Key Metric.

Heredia, Costa Rica

Collaborate with and manage expectations of business stakeholders across multiple business functions.- Define/design business automation, process optimization solutions to maximize satisfaction, improve productivity.- This individual will work on various analytics projects and initiatives that are leveraged across the enterprise.- Articulate to business users the ramifications of modeling results drive and measure results of models implemented in business situations.- This position will involve implementing business rules and policies to drive analytical solutions and work with business to execute.

• Collaborate with and manage expectations of business stakeholders across multiple business functions• Define/design business automation, process optimization solutions to maximize satisfaction, improve productivity.• This individual will work on various analytics projects and initiatives that are leveraged across the enterprise• Articulate to business users the ramifications of modeling results drive and measure results of models implemented in business situations• This position will involve implementing business rules and policies to drive analytical solutions and work with business to execute

Up 2

Responsible for assisting in SAP processes by assigning tickets, and subject to compliance with service level agreements by area or specific system.• Implemented a Process Analysis and Mapping tickets, identifying the amount, professional level, response time and monitoring the reassignment. Resolution time was improved 30% decline the tickets out of the service agreement.

Responsible for the management of new trends and technologies for analyzing decision making in real time using competitive tools and platforms for business.•Implemented taking pictures in the mobile POS application, reviewing the process in coordination with the development team by testing in real time. Improved capture and synchronization deploying it to 100% of the sales force.•I led the process of developing and implementing a graphical analysis tool, analyzing the needs, resources and training to end users. One 100% automated platform for analysis and management of daily information will be formed

Responsible for the new Corporate management and project needs of each country according to market trends to achieve the objectives.•Coordinated the process of automating the sales data from different sources of information to SAP, analyzing the structure, standardizing formats, creating processes and metrics daily load. It was implemented in 35% of customers of different chains.•Managed the implementation of automatic CPFR process in the other countries of the region, creating documentation, training staff and assigning tasks. It was possible to reduce by 85% the time of generation and delivery of the dashboard.

Responsible for the management and analysis of information from each customer, and integrating it with local systems for analysis•Coordinated the planning and implementation of the Dashboard of Net Sales Analysis, Gross Sales and Supermarket Chains Sales, by structuring the data, developing validation, data reviews and audits. A plan with a 3 year term vision was created.•Implemented the process of creating virtual courses in conjunction with HR, analyzing daily work tools, concepts, doubts and possible scenarios. 100% of users trained on 3 a period of three months and to new users was achieved.•I created a process and a measure of accuracy of data between Customer, loaded and reporting tools through audits of information sources and proactively identifying potential failures. A margin of 98% of information assurance was achieved.•Participate in the development of mobile tool taking orders and inventories for iPhone, researching the needs, validating and integration options and conducting tests. Order entry implemented in the country was improved by 35%.

Responsible for the analysis and development of new software solutions and provide maintenance to existing ones in different areas of the company.•I led the development and implementation of the tool configuration and maintenance of the vehicle fleet, analyzing the current solution, the new user needs and requirements of the organization. It was implemented for the entire fleet of the organization

Responsible for managing the area of development, analysis and maintenance of existing and implementation of new projects.•Implemented Billing and Inventory System in all branches, training users, setting up branches, establishing virtual networks and creating an administrative procedure. 85% of total billing was achieved through the system.

Responsible for the implementation and maintenance of the solutions implemented in different customers.•Managed the implementation of hotel management system with Front Desk, Inventory, POS and Accounting modules, analyzing the needs and requirements of the hotel. Was implemented 100% in two months of configuration and training.

Mba. Project Management, Project Management

Bs In Computer Engineering With Emphasis In Management Of Technology Resources, Computer Engineering

Bachelor'S Degree, Bachelor Of Computer Engineering