- Developed comprehensive 3-year digital transformation roadmap for church serving 50,000+ weekly attendees- Directed user research with over 120 staff members and congregants to uncover critical pain points and establish key priorities- Established product analytics framework using Mixpanel to track 15+ key engagement metrics across digital platforms- Led stakeholder alignment across 11 departments to define MVP requirements for new church management system (ChMS)- Architected… Show more - Developed comprehensive 3-year digital transformation roadmap for church serving 50,000+ weekly attendees- Directed user research with over 120 staff members and congregants to uncover critical pain points and establish key priorities- Established product analytics framework using Mixpanel to track 15+ key engagement metrics across digital platforms- Led stakeholder alignment across 11 departments to define MVP requirements for new church management system (ChMS)- Architected content strategy leveraging Contentful CMS to support 1000+ content pieces across multiple channels Show less

- Led development of enterprise-wide product data platform, streamlining product information management across 4000+ SKUs- Enhanced data quality and consistency across all product lines, supporting improved regulatory compliance- Boosted internal trust in data, empowering teams with reliable insights for decision-making

- Guided startup through Slalom Ventures accelerator program, defining product strategy and GTM approach- Secured pilot program with major US grocery retailer through successful MVP launch

- Architected and launched organization-wide data platform, starting with a Customer Data Platform (CDP) that integrated customer information across 4+ internal systems- Enhanced SMS and email marketing campaign effectiveness by 2% through improved contextual messaging capabilities- Scaled loyalty platform capabilities to support 27M members, processing 65M+ transactions and managing 13.5B reward points

- Assessed employee experience within telecom clients' RMA processes, identifying key enhancement opportunities- Analyzed workflows to identify process improvements projecting 20% efficiency increase and 15% reduced processing time- Implemented strategies targeting 10% reduction in RMA division turnover rates

- Directed product discovery process including customer lifecycle and journey mapping- Launched self-service onboarding experience with rider matching algorithm- Achieved double-digit growth adding 3,000+ new vanpools- Reimagined mobile application interface, improving user engagement and retention- Established KPIs and analytics frameworks to monitor performance

- Spearheaded product discovery process and market fit validation- Led build-out of critical infrastructure including marketing website, CRM system, and internal platforms- Developed core product called Starpoint and AI MLOps platform- Secured pilot programs with two leading US XDR service providers

- Directed product discovery for seed-stage startup, developing 2-year strategic roadmap- Created machine learning prototype improving model precision by 23%- Collaborated with experts to translate data insights into product features

- Developed AI-driven platform analyzing 35M+ biomedical citations allowing researchers to see novel connections across research literature- Achieved adoption by 150+ research labs globally- Conducted user research with pharmaceutical and biotech R&D teams

- Launched funds transfer capabilities to consumer account origination process driving $15M in new assets within first year- Developed automotive loan payment functionalities- Scaled team from 4 to 30+ cross-functional members

Championed a team improving business-critical eCommerce application uptime of 2% and reduced production incidents by integrating application performance monitoring, ensuring purchase services.

Led a team drawing insights from data to improve ecommerce products

Gathered requirements for new features allowing potential customers to sign up for telecom services

Led LEAN Six Sigma analysis and process improvement initiative in order to drive efficiency and team work within structural steel fabrication business

Helped small businesses grow and satisfy their customers

Trained Financial Advisors on new features, collected feedback, and provided technology support.

Fabricated and assembled structural steel products, with the use of heavy machinery.