Max Coetzee Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Program managed the delivery of numerous projects in Google's gTech Ads support Tech Ops team. Leading projects to increase the scale and efficiency of global scaled workflows.- Improved operational resilience and efficiency, leading projects to increase breadth and speed of cross training enablement for global agents. - Enabled growth and expansion of technical teams; translating strategic visions for increased global support into actionable project plans.- Developed training… Show more Program managed the delivery of numerous projects in Google's gTech Ads support Tech Ops team. Leading projects to increase the scale and efficiency of global scaled workflows.- Improved operational resilience and efficiency, leading projects to increase breadth and speed of cross training enablement for global agents. - Enabled growth and expansion of technical teams; translating strategic visions for increased global support into actionable project plans.- Developed training materials, onboarding and syllabi for newly created technical teams. Implementing escalation frameworks, RACIs, SOPs and stakeholder maps.- Empowered executive decision making; managing and designing the implementation of improved communication frameworks, business reviews and documentation. Show less

Promoted to Team Lead of the Technical Operations department, which grew to 10+ members. Working closely with product development teams to integrate new products, product updates and delivery streams over the course of large internal restructuring. - Provided support to senior stakeholders, managing an internal product used to power a global fleet of deployments.- Led projects to integrate an acquired company (Cyberseer) into our product suite to launch the Attack Surface Management… Show more Promoted to Team Lead of the Technical Operations department, which grew to 10+ members. Working closely with product development teams to integrate new products, product updates and delivery streams over the course of large internal restructuring. - Provided support to senior stakeholders, managing an internal product used to power a global fleet of deployments.- Led projects to integrate an acquired company (Cyberseer) into our product suite to launch the Attack Surface Management product.- Began working with newly created, dedicated integration teams to expand product suite for customers with diverse deployments. - Drove product updates that supported the creation of new internal teams. - Created internal reporting infrastructure, communicating directly with upper management to assist with sales and marketing strategies. Show less

Promoted to Senior Technical Operations Executive, managing a small team and increasing my involvement with developing internal products and systems, working closely with software engineers and application development teams.- Built and manager a small team of Technical Operations Executives, building culture and workflows to help service a growing customer base/product suite and increased responsibility for global teams.- Managed daily SCRUM stand ups, working closely with… Show more Promoted to Senior Technical Operations Executive, managing a small team and increasing my involvement with developing internal products and systems, working closely with software engineers and application development teams.- Built and manager a small team of Technical Operations Executives, building culture and workflows to help service a growing customer base/product suite and increased responsibility for global teams.- Managed daily SCRUM stand ups, working closely with application development engineers. - Scoped solutions for updates to internal systems to help manage complex global deployments. - Provided in depth analysis of global customer and product penetration. - Began working with global Technical & Delivery Managers to enhance the services provided to an increasingly diverse customer base and internal team structure.- Formed delivery workflows for software engineering projects. Show less

London Area, United Kingdom

Started as the sole Technical Operations Executive in the Sales Operations team, working closely with an internal product that powered global cyber security deployments. - Reviewed entitlements and processing contract delivery.- Coordinated POV trial delivery.- Worked closely with Cyber Technicians/Engineers to resolve issues with deployments and critical client security issues.- Provided analysis and created reporting infrastructure for global delivery.

London, United Kingdom

London, United Kingdom

London

Bristol, United Kingdom

Bachelor'S Degree, International Business, 2:1 (Second Class, Upper Division)

Bachelor'S Degree, Business Administration, 2.6

Activities and Societies: International fair team member for the students from Universities in Great Britain and Ireland Took part.