Max Dansky Email and Phone Number
Max Dansky work email
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Max Dansky personal email
A successful customer service professional and technology enthusiast with over 19 years experience in the technology/telecommunications service, support, and sales industry.
Transcom
View- Website:
- transcom.com
- Employees:
- 8487
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Tier 2 Technical Support Team ManagerTranscom Jun 2019 - PresentFort Walton Beach, Florida, United States
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Tier 2 Technical Support Team ManagerConduent 2017 - Jun 2019Destin/Fort Walton Beach, Florida AreaSuccessfully leading a large team of tier 2 technical support advisors, ensuring team members are developed and supported to ensure customers receive the absolute best experience and highest level of service on every interaction. Prioritizing coaching and quality monitoring while delivering actionable feedback, training, and achieving measurable results. -
Tier 2 Senior Technical AdvisorApple Apr 2014 - 2017Fort Walton Beach, FlSuccessfully provide world-class industry leading advanced level customer and internal employee support for all Apple products/services via phone/chat/email. Senior level responsibilities include taking ownership of customer escalations, providing technical expertise, guidance, coaching, and training to tier one advisors and employees from intersecting departments. Work closely with members of management to improve upon existing and develop new polices/procedures that improve the customer experience and overall customer satisfaction. -
Customer Advocate LeaderCox Communications Dec 2012 - Apr 2014Pensacola, Florida AreaProvided leadership support to tier one customer care agents including resolving customer escalations via inbound call queue, email, and instant messaging. Provided tier 2/3 troubleshooting assistance and education to customers regarding installation, use of, and billing for all Cox residential products and equipment in order to deliver excellent customer service, and minimize order errors, service calls, IT tickets and repeat customer contacts. Successfully applied advanced skills to resolve the most complex issues and present value-added upselling opportunities to the customer. -
Customer Satisfaction Analyst IiCox Communications 2008 - 2012Fort Walton Beach, FlFormulated and delivered coaching, feedback, and training recommendations to customer service representatives based on call quality-monitoring results. Reviewed work orders entered by customer service to reduce order errors, and unnecessary tech service calls resulting in a reduction in wasteful spending and increased profits. Successfully assumed a leadership role reinforcing both call center and retail lobby operations including cash handling, deposit preparation, and financial reporting. Compiled all data into a comprehensive database and generated complex analytical monthly, quarterly, and yearly reports to identify trends and areas of opportunity then partnered closely with management to improve develop policies/procedures to ensure departmental consistency and improve overall customer satisfaction. This position also encompassed all responsibilities listed in Customer Support Specialist below.
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Customer Support SpecialistCox Communications 2007 - 2008Baton Rouge, Louisiana AreaDeveloped, implemented, and directed policies/procedures for technical support and all customer service operations to ensure efficient and professional resolution of service and billing related inquiries. Increased customer satisfaction by responding to escalated customer concerns via phone, mail, email, and face-to-face in the retail lobby. Increased revenue and customer satisfaction by recommending value added upgrades and services when appropriate. Provided operational and management support at call center locations, analyzing call volume trends and escalation rates, making recommendations for forecasting future customer service needs including staffing and call capacity to ensure a timely resolution of customer service issues.
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Tier 2 Technical Support RepresentativeCox Communications 2005 - 2007Baton Rouge, Louisiana AreaManaged advanced level customer calls concerning pertaining to video, telephone, Internet, and home networking services. Handled routine customer inquiries regarding service delivery, outages, or component level problems. Addressed customer needs and concerns, while educating and promoting Cox services to improve customer retention and satisfaction.
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Technology SpecialistCompusa Jan 2001 - Jun 2005Successfully marketed extensive product, service and training solutions to commercial business and consumer customers, corporate, government and other business entities by phone, mail and electronic marketing and in person either at the store or at the customer's location.
Max Dansky Education Details
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Information Technology -
Louisiana Tech UniversityComputer Science
Frequently Asked Questions about Max Dansky
What company does Max Dansky work for?
Max Dansky works for Transcom
What is Max Dansky's role at the current company?
Max Dansky's current role is Tier 2 Technical Support Team Manager at Transcom.
What is Max Dansky's email address?
Max Dansky's email address is ma****@****ent.com
What schools did Max Dansky attend?
Max Dansky attended Baton Rouge Community College, Louisiana Tech University.
Who are Max Dansky's colleagues?
Max Dansky's colleagues are Kristina Zdravić, Valentin Souto Descalzo, Wouter Bok, Morgan Allinson, Mohamed Jammal, Mark Sumilang, Chelsea Bradley.
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