Communicate with our 3PL team to ensure the on-time dispatch of wholesale orders. Release wholesale orders and ensure any system related issues that may occur are resolved.Manage specialty accounts’ operational requirements including product compliance, order fulfillment, and shipping logistics to ensure that all deadlines are metMaintain high customer satisfaction, monitor customer complaints, and work on initiatives to improve customer experience.Develop service procedures, policies, and standards.Control inventory allocation in line with wholesale priorities.Create and update calendar for expected shipments and delivery dates, including unit quantities, number of boxes, tracking (when applicable), and vendor packing lists. Communicate this information to our 3PL team.Manage the product compliance and shipping logistics of Jetty products; compare rates and times of shipping carriers.Conduct the necessary maintenance between our inventory system and our 3PL’s portal relating to orders, returns, and invoices.Liaise with the sales team about any discrepancies and shipment concerns, including delays, backorders, and product changes. Spearhead solutions.Resolve issues arising from operations and requiring coordination with other departments.Collaborate with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.Supervise personnel and provide recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.