Max Evans Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Vancouver, BC, Canada

• Proactively seek opportunities to mitigate risk exposures, enhance customer and broker loyalty, negotiate and authorise new business.
• Rolled out major product and rate changes to existing earthquake and personal cyber and identity theft coverage.
• Worked with brokers to both promote wider adoption of personal cyber protection products and reduce existing earthquake exposure
• Continually work on providing creative solutions to clients’ needs working with brokers.
• Provide internal feedback on opportunities to improve efficiencies and product offering.
• Promote the use of internal underwriting systems to broker partners, therefore encouraging them to write more business within agreed binding authority.

Vancouver, British Columbia, Canada

• Supported personal lines underwriters by dealing with a high volume of daily broker requests and inquiries, via both phone and email.
• Processed complex transactions on in house underwriting systems.
• Provided confirmation of wordings and cover offered to brokers.
• Designed training sessions for team members on new underwriting guidelines and products, to bolster overall underwriting and product knowledge of team.
• Developed excellent knowledge of Canadian domestic market, regularly being praised by managers and colleagues for speed of learning and ability to build relationships with brokers.

Whistler, British Columbia

Redhill, United Kingdom

• Primary customer liaison responsible for working with both customers and the engineering team to ensure a safe and continuous supply of drinking water to the south east of England.
• Coordinated with inspector teams and work gangs to quickly attend sites of incidents.
• Effectively handled customer complaints whilst delivering the highest standards of service.
• Responsible for training new staff on the wide variety of legal, systems and operational knowledge required to effectively carry out the role.

Tignes, France

• Responsible for the running of one of the biggest resorts in the Crystal Ski program, with up to 900 customers per week.
• Conducted weekly analytical reports on resort sales and service performance to submit to senior management.
• Jointly responsible for welfare and management of over 30 staff, and ensuring that at all times the highest standard of service will be delivered to customers.
• Responsible for creating copy for the Crystal Ski Explorer App.
• Planned and monitored social media engagement campaign for in resort twitter account with 20K + followers.

Austria

• Implemented procedures to streamline content checking and improve digital service provision to customers.
• Worked alongside other team members to analyse and improve customer service model for the coming winter season.
• Wrote training modules for new staff to ensure they are equipped to deliver the highest standard of customer service to new customers.

France And Austria

• Conducted resort logistical planning for all customers.
• Assisted customers with any issues that may have arisen during their holiday and handled any complaints they may have had.
• Exceeded at hitting both sales and service targets throughout both winter and summer seasons.

Reigate, United Kingdom

• Handled calls coming into the office from both customers and suppliers, and dealt with complaints.
• Coordinated with both sub-contractors and customers to organise surveys of properties.
• Worked assisting the office team with daily administrative tasks.

Birmingham, United Kingdom

• Working in a large team in a fast-paced and demanding environment.
• Excelled in upselling spot offers and promotions.
• Handling money and operating tills.
• Serving customers in both restaurant and bar areas.

• Working to support the product team to analyse customer interaction with the products offered by the company.
• Conducted database management and data manipulation to produce monthly product and company performance reports, which were presented to the board.
• Worked alongside interns in other teams on charity fundraising project to raise money for charity Apps For Good.

• Working alongside private client, corporate tax and business development teams.
• Preparing marketing materials for clients.
• Analysing data and presenting to partners.
• Researching and preparing company profiles on prospective clients.

• Working alongside private client, corporate tax and business development teams.
• Preparing marketing materials for clients.
• Analysing data and presenting to partners.
• Researching and preparing company profiles on prospective clients.

Rhone-Alpes, France

• Serving customers in bar, helping bar sales by integrating with and entertaining customers within the bar.
• Handling money, operating and cashing up tills.
• Opening, closing and deep cleaning the bar.
• Recommending ideas to boost bar sales to meet bar sales targets.
• Assisting hosts in deep cleaning guest rooms on transfer days.

Bachelor'S Degree, Ba Political Science, 2:1

Activities and Societies: Treasurer of Brumski, the University's ski and snowboard club

A Level, Politics, Geography, Economics, Economics: A*, Geography: A* And Government And Politics: A

Certcii, Insurance