Max Holzer Email & Phone Number

Barcelona, Catalonia, Spain

Fiix by Rockwell AutomationCMMS Software - Plan, track and optimize your maintenance in one place.As a Technical Support Specialist for Fiix by Rockwell Automation, I am supporting customers on product functionality, guiding them through their unique support concerns, and supporting them every step of the way until they're CMMS all-stars.- Troubleshoot application issues and determine effective solutions for our customers.- Accurately document all issues and related… Show more Fiix by Rockwell AutomationCMMS Software - Plan, track and optimize your maintenance in one place.As a Technical Support Specialist for Fiix by Rockwell Automation, I am supporting customers on product functionality, guiding them through their unique support concerns, and supporting them every step of the way until they're CMMS all-stars.- Troubleshoot application issues and determine effective solutions for our customers.- Accurately document all issues and related information on the ticket tracking system.- Follow-up with customers accordingly on their tickets.- Escalate issues when required to help provide timely resolution.- Empower customers to get the most out of our products by developing and sharing best practices to increase customer ROI.- Collaborate with the Product Development team to share customer feedback and ideas around product improvements.- Write SQL queries.- Assist with additional role-based projects as needed. Show less

Barcelona

HP Multi Jet Fusion series 4200/4210 - 300/500 - 5200/5210- Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers- Trigger an onsite interaction in case the issue cannot be fixed remotely- Keep customers informed of the status of their case, elevating issues if needed- Document case history and interactions with customer in our Customer Relationship Mgmt. SW (CRM) to ensure proper handover to field… Show more HP Multi Jet Fusion series 4200/4210 - 300/500 - 5200/5210- Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers- Trigger an onsite interaction in case the issue cannot be fixed remotely- Keep customers informed of the status of their case, elevating issues if needed- Document case history and interactions with customer in our Customer Relationship Mgmt. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, Diagnostic, Parts Dispatched, Contacts / Follow ups with customer, etc.)- Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines- Assist Field Service Engineers during onsite troubleshooting in case of need.- Build a close professional relationship with the primary accounts assigned though specific customer needs understanding and installed base knowledge that generates mutual trust and enhances customer experience.- Master on Technical knowledge on 3D printing products and technologies and transmit this knowledge to our customers and peers. Show less

Barcelona Und Umgebung, Spanien

Teamleader 3D

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