Alexius O. Email & Phone Number

Vancouver, British Columbia, Canada

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Vancouver, British Columbia, Canada

- Lead requirements elicitation sessions with the business to gather, define and document functional and non-functional requirements relating to Salesforce technology enhancement and initiatives.- Conduct gap analysis with stakeholders to identify gaps between as-is and to-be processes and collaborate with developers and architects to create and test functional specifications.- Own and develop BRDs, process flows, and wireframes to capture business requirements.- Groom User stories using Jira or GitHub.- Collaborate with technical program managers to develop roadmaps and drive them to completion.- Engage with senior leadership on strategic projects to advocate for and drive processes that improve productivity and efficiency and overall data integrity.

Vancouver, Canada Area

- Maintained core Salesforce platform configuration (Flows, validation rules, custom fields, page layouts, profiles, permission sets, sharing rules.)- Troubleshoot, debugged, and resolved system and process issues of varying complexity.- Worked with BAs and PMs to groom user stories and epics using Jira, and solution design business requirements.- Designed and implemented Salesforce CPQ for the deal desk team to automate the overall quote-to-cash process, which helped shorten sale cycle times and reduce discount complexities by 20%.- Implemented Salesforce Cases and onboarded customer success teams, leading to several improved KPIs including time to value (TTV), improving customer time to value rate by 25%.- Implemented task queues and automated repetitive tasks and increased automation, saving users at least 1.5 hours of manual data entry per day.

Vancouver, Canada Area

- Migrated Sales and Customer Success teams onto the Salesforce platform, saving the company thousands of dollars annually on legacy platforms. - Formed a Salesforce buddy system, proactively teaming up power users through a buddy system, increasing adoption of the system by 40%.- Triaged and troubleshot issues reported by end users, identified problem patterns, and proposed solutions.- Developed reports, dashboards, and processes to continuously monitor data quality and integrity, reducing duplicate accounts/contacts by 20%.- Updated, managed and distributed sales reports and sales account lists using Salesforce and Brewery- Created documentation, training materials, and user training demos.

• Responsible for providing superior client management services and retention solutions for loyal and existing customers based on customer mobility needs through first inbound contact.• Identified opportunities to upsell and propose new products and service plans by making cold calls to existing customers, providing information on company products and services.• Leveraging in-house solution platforms to help customers across various small business industries to identify their information needs, recommend service plan solutions

• Took initiative in redesigning and improving the company’s internal digital filing system based on industry standards which improved work efficiency by 52%.• Work directly with clients to administer support solutions, taking ownership of marketing research and business plans from start to finish.• Participated in designing the company’s marketing portfolio.

Lagos, Nigeria

Responsible for initial screening, selections and candidate management of mid to senior hires for clients inclusive of pre-selection, selection (basic and competency based) shortlisting, interview invitations and follow-up processes, Having active client facing role with the specific clients whilst supporting the Business development team on developing Key Accounts. Further responsibilities include; Networking with clients.Developed and implemented relevant attraction plans for each recruitment assignment whilst ensuring attraction to relevant candidates.Managed research databases.Managed recruitment consultants’ resources in job posting on the company’s website and relevant web pages.

Lagos-Nigeria

Conduct industry research.Work with senior recruiter to develop position profile and to understand overall needs and requirements. Post positions online as predetermined by senior recruiters and hiring managersConduct searches to uncover and develop passive candidates and leads to add to the candidate pipelineSchedule phone screens and in-person interviews for hiring teamContact candidates in a timely fashion (emails; phone calls or interviews)Conduct primary and secondary research, as assigned by director

• Provided marketing and sales support for two high-performing marketing teams, each consisting of a category business manager and marketing director and over 300 field sales representatives across Lagos, accounting for products with a revenue stream of 12 million dollars in monthly sales.• Managed a team of two responsible for creating promotional materials as a marketing tactic used to reward customers for their patronage which increased sales by 25%.• Leveraged Salesforce.com to create, design and execute e-marketing campaigns and manage email distribution lists always adhering to anti-spam laws.• Utilized Prezi to develop marketing presentations for internal and external stakeholders to communicate company strategies.• Leveraged Asana to coordinate marketing meetings to communicate tasks and agendas which increased team efficiency and transparency. • Responsible for actively updating social media accounts to maintain and increase company web presence. • Assisted in event planning, design and promotions.

Ghana

• Ensured food safety standard parameters were maintained at required levels in the water treatment facility.• Planned laboratory operations and ensured laboratory equipment maintenance.• Carried out random bottle tests to check for cleanliness, clarity and durability.• Carried out laboratory tests on products, ensured product sugar levels were maintained at standard range.

Master Of Business Administration (Mba), Business, Management And Marketing

Activities and Societies: MBA Students' Society

Master Of Science (M.Sc.), International Business

B.Sc, Food Science And Technology, Second Class Honors (Upper Division)

Activities and Societies: International student's association welfare president {I.S.A} Member of Science Student Association {SCISA}.

Senior Secondary School Leaving Certificate, Sciences

Activities and Societies: Sports club {President} Debate team Red cross society School band coordinator Assistant Sports president, 2003.