Shawn Sintzel Email & Phone Number

Toronto, Canada Area

Fiix's Mission...We obsess over simplicity, disrupt the status quo, are perpetually current and think deeply about everything we do. Delivering the best maintenance and asset management cloud platform for our customers, partners and community that empowers and provides a means for sincere social and environmental change.As a part of the client services team, I provide a high level of expertise, and professionalism, that contributes to a 97% customer satisfaction rating. Striving to acquire new technical skills, and a firm understanding of the CMMS business helped me to become a product expert.At FIIX, I am responsible for:- Providing world-class technical support on FIIX CMMS software. - Supporting the professional services team through report building, KPI metrics design, data migration, and integration support.- Ensuring customers move in the right direction in achieving their business goals.- Working with the product manager and development teams to improve software features.- Training new hires on FIIX CMMS software.- Crafting best practices documents and standard operating procedures for the FIIX CMMS knowledge base.

Toronto, Ontario, Canada

Application and technical support analyst provisioning system access for the entire GFL user base including all districts, management levels and stakeholders diagnosing access, accounting, billing, fleet routing and reporting issues. - Fielded incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems via Footprints. This included functional support of software systems with the main focus on Enterprise Applications such as TRUX, Microsoft Dynamics GP, OMS, HRIS.- Provided applications and technical support for existing and new software systems via telephone, email, remote access applications and on-site visits. Coordinated with department heads to assess departmental application training needs and objectives. Established training sessions for new district acquisitions on site and online in customer setup, routing/closing routes and vehicle tablet use within the Trux environment.- Provided testing and QA during implementation and ongoing use of new software systems and version updates. Engaged in code mapping, replacement and standardization for new district acquisition database merges.- Generated Crystal reports for initiatives to standardize existing databases of thousands of customers, sites, and services in both Canada and the US.

Application and Technical Support Analyst prime for provisioning of system/application access, access loss troubleshooting and incident management for 8 thousand internal and external call center agents, managers, trainers, site directors and vendor managers. Resolution rate of 9000 to 13,000 tickets annually.Subject matter expert for implementation and modification of system and access profiles via web and non web based applications - LAN, V21,SGI supersystem,ICM, Nova, Avaya/SIP ID, commission codes, call routing VQs and AD groups etc - throughout employee lifecycle. Interfaced with all business levels and stakeholders nationwide to diagnose, troubleshoot and correct loss of application access or scheduling errors to maintain SLA via internal communications and multiple ticketing systems during daily operations and local/national outagesSubject matter expert in onboarding internal and external agents via application provisioning and workforce administration/scheduling in eWFM and Compas, modification of system access profiles for retraining in new lines of business, system access and application profile modification for special projects/initiatives, and terminations.Senior prime analyst for all internal Rogers agent cross train initiatives involving eWFM and Compas workforce administration, system access and application profile provisioning and Genesys VQ modification. Liaised with internal training groups to determine training schedules and system access and application profile provisioning timelines for internal/external agents, management, and support positions.Internal production support provisioning ticketing portal - prime for third party workflow form design and integration, resulting in a 50% decrease in provisioning timeframes for system access profiles.

Toronto, Canada Area

Senior investor relations officer with team-lead responsibilities over trade processing department. 2 years experience regarding multi layered and complex client securities inquiries, problem resolution, client communication strategy and production of hard and soft copy communiqué's.

Toronto, Canada Area

Senior trade processor with team-lead responsibilities over trade processing department. Commands 3 years experience and knowledge of securities trade processing, physical certificates, research, problem resolution and duty management.

Arts, Entertainment, And Media Management

Business/Corporate Communications