David Muss

David Muss Email and Phone Number

Enterprise Customer Success Manager at Fiix Software by Rockwell Automation @ Fiix by Rockwell Automation
toronto, ontario, canada
David Muss's Location
Kitchener, Ontario, Canada, Canada
About David Muss

As a Customer Success Professional, I take pride in putting the customer first, helping them increase adoption while expanding the business relationship to maximize the value for the accounts I work with. My career has exposed me to a number of different roles, both as an individual contributor and as a leader which helps me communicate effectively with any level in the organization.

David Muss's Current Company Details
Fiix by Rockwell Automation

Fiix By Rockwell Automation

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Enterprise Customer Success Manager at Fiix Software by Rockwell Automation
toronto, ontario, canada
Website:
fiixsoftware.com
Employees:
184
David Muss Work Experience Details
  • Fiix By Rockwell Automation
    Enterprise Customer Success Manager
    Fiix By Rockwell Automation Apr 2022 - Present
    Kitchener, Ontario, Canada
  • Ardent Mortgages Fsra 13023
    Mortgage Agent
    Ardent Mortgages Fsra 13023 Jun 2020 - Jun 2022
    Greater Kitchener-Cambridge-Waterloo Metropolitan Area
    Ardent Mortgages Inc. is an innovative and up and coming new mortgage brokerage in Waterloo, Ontario. We specialize in the mortgage refinance space where we help our clients consolidate their debt, free up their cash flow and escape the cycle of debt completely. We work with our clients to understand their financial situation, come up with a plan for improving their finances, and helping them through every step of their deal.
  • Ardent Mortgages Fsra 13023
    Director Of Sales
    Ardent Mortgages Fsra 13023 Jan 2021 - Jan 2022
    Greater Kitchener-Cambridge-Waterloo Metropolitan Area
    Leading a talented team of Mortgage Agents that focus on creating fantastic customer experiences. We have established a career path for new Agents that are looking to develop their skills in origination and fulfillment to ultimately become self sustainable Mortgage Professionals with long term success.
  • Vidyard
    Manager, Customer Growth And Innovation
    Vidyard May 2019 - Apr 2020
    Kitchener, Canada Area
    Helping existing customers maximize their experience with Vidyard by leveraging the full suite of products and solutions we offer.
  • Vidyard
    Manager, Customer Success Team
    Vidyard Mar 2018 - May 2019
    Kitchener, Canada Area
    Customer Success comes in different forms for many companies. At Vidyard, it means we are responsible for value recognition for each customer while maintaining world class gross and net retention and helping customers maximize their ROI. Proudly leading a team of 9 dedicated Customer Success Managers; I keep the team focused on identifying what value means for each customer and implementing Success Plans to keep us mutually accountable. Coaching, mentoring, collaborating on a daily basis with the team to make sure I impart some of the things I’ve learned in my career; but also taking the time to learn from each team member because together we are even stronger.
  • Vidyard
    Customer Success Executive
    Vidyard Feb 2016 - Mar 2018
    Kitchener, Canada Area
    If video is part of your marketing strategy, you need a way to measure its impact on revenue.As the world’s leading video marketing platform, Vidyard can show you exactly how viewers interact with your videos. This means you can continuously improve your marketing strategy based on measurable results.Along with hosting your video content, Vidyard reveals who’s watching your videos, and for how long with detailed viewer analytics and engagement data you can push directly into your MAP and CRM.Transform viewers into customers today!
  • Bonfire Interactive
    Business Development Consultant
    Bonfire Interactive May 2015 - Sep 2015
    Kitchener, Canada Area
    Helping procurement teams collaboratively receive and evaluate RFx / bid submissions easily online, so that they can make better, faster decisions about which suppliers they choose to work with.* Responsible for generating new business with public sector accounts across the US, I successfully generated 35 new opportunities in 3 months representing 4x my quota for 2015.* Provided ongoing support and assisted new SDR's with approximately 32 scheduled appointments per week with prospect accounts. Successfully achieved metrics laid out for me and forecasted accurately to ensure the success of the company going forward.
  • Webtech Wireless
    Regional Business Manager
    Webtech Wireless Feb 2014 - May 2015
    Toronto, Canada Area
    Reporting the SVP Sales, I was responsible for developing net new business with Enterprise Accounts in Eastern Canada and Northeastern United States.* Developed net new business with commercial fleets exceeding 100 mobile assets (trucks, trailers, yellow iron etc.).* Regionally responsible for approximately 50+ enterprise accounts in my territory, providing ongoing support, consolidating and facilitating technical support issues and strategic account management to grow the business.Accomplishments* Generated $750K in revenue and achieved 98% of quota in 2014.* Developed channel relationships with Rogers Wireless and Bell Mobility throughout Eastern Canada and AT&T in various regional offices in the US Northeast.
  • Rogers Communications
    Corporate Account Manager
    Rogers Communications Feb 2010 - Oct 2013
    Kitchener, Canada Area
    Responsible for developing new business and managing Enterprise Accounts in Southwest Ontario. Successfully grew the business to over 100 accounts in 3 years, representing annual revenue over $10M per year.Accomplishments2012 - 123% quota representing $10M in revenue - awarded Presidents Club status for 2012 2011 - 108% quota representing $8M in revenue - ranked #2 in Corporate Sales - SWO 2010 - 166% quota representing $7M in revenue - ranked #1 in Corporate Sales - CanadaAreas of focus included wireless hardware and services, M2M solutions (now referred to as IoT), SaaS solutions, and Professional Services.
  • Research In Motion
    Global Strategic Account Manager
    Research In Motion Jan 2005 - Sep 2009
    Kitchener, Canada Area
    In this role I was responsible for developing executive relationships with strategic accounts within the Financial and Professional Services sector in Canada and the U.S. in order to drive additional revenue with the help of paid services and wireless applications. I consistently exceeded my objectives in this role, highlighted with 290% of quota in Q3 and 175% in Q4 2009. In the last 12 months, I achieved 166% of quota for approximately $3.0M in revenue.
  • Research In Motion
    Canadian Sales Manager
    Research In Motion Jan 2002 - Jan 2005
    Kitchener, Canada Area
    As RIM evolved from a Direct to an Indirect model in January 2002, I took on a management role to oversee all sales and marketing initiatives through Rogers Wireless in Canada. The scope of this role was the support of corporate, dealer and retail channels for Rogers Wireless in eight regions across the country with a team of four dedicated Regional Account Managers.Responsibilities in this role include interfacing with senior sales management at Rogers Wireless to create refreshing sales and marketing campaigns to ignite their channels. I worked directly with my team to develop their skill sets to support their initiatives in the field. I worked with them to develop sales strategies for key accounts and the channel to increase net new activations for the company. The annual revenue for this unit has grew to approximately $50 Million by 2005, highlighting a 990% increase in net new activations from 2003 to 2004.
  • Research In Motion
    National Account Manager
    Research In Motion Aug 1999 - Jan 2002
    Kitchener, Canada Area
    As the first dedicated National Account Manager for the Canadian market, I managed to establish the BlackBerry platform in many of Canada’s Fortune 500 companies across the country including all five chartered banks and approximately 10 Public sector accounts including Transport Canada, Revenue Canada and the Department of Fisheries and Oceans. I was also very successful within the legal vertical and established BlackBerry with many of the leading firms across the country. This position allowed me to demonstrate my skills in developing new business through various sales strategies and target marketing initiatives, including a vast amount of researching / cold calling and leveraging executive relationships to establish the brand in market.

David Muss Skills

Sales Management Mobile Devices Sales Operations New Business Development Sales Process Wireless Solution Selling Negotiation Sales Channel Telecommunications Strategic Partnerships Account Management Management Enterprise Software Mobile Technology Team Leadership Blackberry Saas Software As A Service Professional Services Business Development Direct Sales Product Management Customer Retention Enterprise Mobility Product Development Marketing Strategy Cold Calling E Procurement Leadership Wireless Technologies Strategy Go To Market Strategy Cloud Computing Marketing Business Strategy Customer Success Salesforce.com Gainsight Retention Strategies

Frequently Asked Questions about David Muss

What company does David Muss work for?

David Muss works for Fiix By Rockwell Automation

What is David Muss's role at the current company?

David Muss's current role is Enterprise Customer Success Manager at Fiix Software by Rockwell Automation.

What is David Muss's email address?

David Muss's email address is da****@****oud.com

What is David Muss's direct phone number?

David Muss's direct phone number is (800) 530*****

What skills is David Muss known for?

David Muss has skills like Sales Management, Mobile Devices, Sales Operations, New Business Development, Sales Process, Wireless, Solution Selling, Negotiation, Sales, Channel, Telecommunications, Strategic Partnerships.

Who are David Muss's colleagues?

David Muss's colleagues are Max Holzer, Amulya Bhat, Karina Riabenko, Svetlana Serebriakova, Josua Chad Lutian, Gail Mowatt, Juan Bernal.

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