Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at consistently high level. Assist in hiring, retention of staff, coaching, discipline, ensure execution of staff training programs. Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize thecustomer experience, Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity. Select, develop staff and trainers for more responsibility or internal promotability into a leadership program. Ensure execution of all employee recognition and incentive programs as directed. Assist my General Manager with inventory and controlling expenses Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections. Maintain a safe, clean and secure environment for all guests and staff. Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies. Other duties as assigned.

I Provide inspire leadership for the organization, I make important policy, planning, and strategy decision. I help develop, implement and review operational policies and procedures. I was also coordinate with HR with recruiting the best employees when necessary, I was also evolved with prompting and marketing the company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing work with senior stakeholders. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulation. I work with the board of director to determine values and mission for long- and short-term goals. Build alliance and partnership with other organization

Supervise the day-to-day tasks and performance of all store associates. Maintain a sharp focus on delivering excellent customer service and addressing customer concerns, assist store manager in selecting and hiring store personnel, create and submit daily store reports, reconcile and prepare bank deposits, control cash handling, control merchandise and fuel inventories, handle employee grievances and disputes, comply with all laws, rules, regulations and company policies

Provide excellent customer service to all K1 Speed visitor, run races precisely on time and safely, maintain track cleanliness at all time. Assisting with staffing duties including: training, disciplining, and firingCash handling duties including preparation of tills, change fund maintenance, and preparation of depositsCustomer interaction and auditing of customer experience including but not limited to event executionEnsuring that cashier personnel adhere to correct cash handling procedures and sell effectivelyEnsuring that track personnel run races safely and efficientlyEnsuring that mechanic personnel maintain our karts in peak working conditionEnsuring that all staff are strictly adhering to company policies and providing outstanding customer serviceOrdering and purchasing operation supplies, concessions, and retail merchandisePerforming operational paperwork duties including safety, payroll, facilityContributing to schedules and employee communicationsCorresponding with and providing regular reports to ManagementMaintaining the effective operational feasibility of the centerMaintaining the highest standard of facility appearance including storage areas and the parking lotCoordinate with your Manager and Regional Manager to ensure that all facility maintenance is performed quickly

Overseeing daily activities, perform daily and nightly inventories, Assist with new hires training Delegating work duties to individual staff members, Deputizing in the absence of the management team. Approving time records and requests for time off, Identifying and evaluating employee training requirements, carrying out staff appraisals, managing performance and disciplining staff. Developing, managing and implementing promotions in order to drive sales. Monitoring Key Performance Indicators, writing reports for senior management and delivering presentations.

Booth TechnicianMonitor film build-up and tear down process for the highest qualityCoordinate booth operations and duties (e.g., build-up, tear-down, trailer programming)Ensure picture-perfect presentations through auditorium and booth evaluationsIdentify picture and sound problems and correct accordinglyExecute trailer and pre-feature programmingFacility Maintenance Develop routine systems to guarantee constant monitoring of critical areas in theatreComplete necessary repairs and schedule any repairs with vendors as neededReport facility problems that can’t be immediately repaired to the General ManagerProvide constant attention to all safety issues, ensuring theatre emergency systems are operational through regular inspections and review of vendor maintenance contracts

Upheld and administered all theatre policies.Trained, developed, coached and supervised all employees.Performed all staff positions as required.Operated all projection and audio-visual equipment within the theatre, both hardware and software, including all applicable film handling and maintenance as required.Monitored risk management as it pertains to the theatre.Administrated the interviewing, hiring, scheduling, coaching, counseling and terminating of any employee.Controlled costs, including all direct operating expenses.