Customized, tailor-made journeys benefiting travelers and local communities alike. Each itinerary is personalized to your specific needs and requests, and a portion of our profits go directly to the people on the ground who are impacted by tourism.

• Training new employees on all facets of internal and external job functions; overseeing, mentoring and managing progress thereafter• Taking individual client information, creating optimal trip itinerary and determining gross profit and final pricing• Growing and sustaining business relationships with operators, taking part in meetings overseas and exploring services offered while out of country• Over $750,000 in annual sales in 2016

• Building custom travel itineraries for US clients seeking high-end vacations to Central and South America • Communicating via phone, email and Skype with operators throughout Central and SouthAmerica to coordinate and organize tours• Handling as many as 30 leads simultaneously; organizing, following up and consistently providing quality service • Prospecting new customer inquiries to determine the optimal experience for a given budget• Ensuring smooth transactions and positive feedback by keeping in constant communication with clients, operators and internal personnel

• Facilitated a number of programs allowing students from around the world to travel to the United States for internship and seasonal work programs • Maintained, increased and cross sold product lines by managing and expanding relationships with over 100 participating businesses • Supervised all projects and activities related to recruitment, including interviewing on behalf of client as well as execution of overseas recruitment fairs in Europe and South America• Trained and educated new accounts as well as provided continued support each quarter resulting in improved client retention and increased sales

• Oversaw and delegated duties to front desk agents• Facilitated communication between staff and guests to ensure customer satisfaction• Trained new employees• Demonstrated calm and patience under high volume customer presence• Awarded Employee of the Month, October 2008

• Worked in a team environment to maintain high customer service satisfaction• Dealt with concerned customers and helped resolve issues