Led company's Operations Support, Strategic Planning, Clinical Reimbursement, and Government Affairs divisions to advise CEO on operational improvement initiatives, growth opportunities, and development of new products/service lines. Negotiate key contracts, including therapy and contract staffing. Support strategic partnerships with logistics planning and data analysis. Manage compensation analysis process. Developed model to evaluate wage rates to include innovative approaches to compensation. Support COVID-19 pandemic operations management through development of guidelines based on public health and regulatory mandates.

Oversaw company's strategic operational and growth initiatives. Led successful projects to obtain 3 Certificates of Need for new and expanded nursing facilities. Managed analysis, validation, and implementation of $6,000,000+ in employee wage increases. Increased visibility of internal and external operational data through building reports and establishing benchmarks. Built prototype of interactive, server-based operations tool. Initiated major project to reduce company's utilization of contract labor, successfully eliminating 50% within 8 months. Participated in budgeting and financial reviews.

Formulated strategic development proposals for skilled nursing, hospice and home health service lines for CEO and Board through internal and external data analysis. Obtained approval for multiple facility renovations and replacements and addition of new and/or modified service lines totaling more than $5,000,000. Refined and improved mechanisms for capturing and analyzing industry trends, regulatory changes, and competitor activity by leveraging available technological tools. Visited more than 30 facilities and conducted 100s of virtual meetings with leadership.

Awarded over 10 Certificates of Need for skilled nursing, hospice and home health projects by successfully managing complex, interdisciplinary proposal development process by coordinating efforts of finance, legal, and design departments Established and updated protocol for determining community healthcare needs through analysis of demographic and disease-incidence data. Successfully fostered relationships with local community healthcare and public health professionals. Admitted as expert witness in CON matters.